User Guide
Poly VVX
UG_POLY_0321 | ©2022 VONAGE
1
*67
- Block Caller ID (for single call)
*82
- Unblock Caller ID (for single call)
*90
- Extension Login (Call Queue)
*91
- Extension Logout (Call Queue)
*99/*100
- Access Extension Voicemail Box (must be dialed
from extension user is trying to access)
** + Extension Number | Blind transfer a call straight into an
extension’s voicemail
*101
- Access Virtual Mailbox (dial this code when listening to
any message on your Vonage Business Solutions system
to access any extension’s voicemail box)
*102
- Internal Dial by Last Name Directory
*103
– Park a call
*104
– Pick up a parked call
911
- Emergency Services (availability based on location)
411
- Directory Assistance ($1.99 per-call)
Area Code + 555-1212 | Directory Assistance ($1.99 per minute)
Voicemail
Entering your Mailbox for the first time
To set up your mailbox for the first time, follow these steps:
1. Press *99 or *100 and then the “Phone” button.
2. Press 1234 (default password).
3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.
For “Mailbox Options” press 4.
Listening to Messages
1. Press *99 or *100 then the “Phone” button.
2. Enter your password followed by the # (pound) key.
3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.
Options While Listening to Voicemail
After entering your mailbox options (call *99 or *100 from your
phone and choose option 4):
Unavailable Greeting
(greeting that plays if you are on a call,
away from your desk, or unable to answer the call)
1. Press 1 to record your unavailable greeting.
2. After the tone record your desired unavailable greeting and
press the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Busy Greeting
(greeting callers hear if your phone is on Do Not
Disturb, not connected to the internet, or when all line
appearances are busy)
1. Press 2 to record your busy message.
2. After the tone record your desired busy greeting and press
Basic Functions
Making a Phone Call
1. For local calls and long distance: dial the area code and
number (i.e. 404-555-1212).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
Using the Handset
the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Name Greeting
(used for company directory)
1. Press 3 to record your name.
2. After the tone, record your desired name greeting and press
the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Record Temporary Greeting (Vacation)
(overrides all greetings)
1. Press 4 to record your temporary greeting.
2. After the tone, record your desired temporary greeting and
press the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
To Remove Temporary Greeting
1. Press 4 to access the temporary greeting.
2. If you have a temporary greeting set, press 2 to delete the
recording.
1. Pick up the handset, dial desired number, then press the
“Phone” button. The “Phone” button is a soft-button
located below the phone’s display.
2. Alternatively, dial the desired number, then pick up the
handset and the phone will begin dialing immediately.
Using Speakerphone
1. Press the Speakerphone button (button with speaker to the
right of the dial pad), dial the desired number (or extension
number), and press the “Phone” soft-button.
Using a Headset
1. Plug an approved headset into the headset port on the back
of the phone.
2. Press the Headset button (to the right of the dial pad), dial
the desired number, and press the “Phone” soft-button.
Voicemail Greetings
Please Note: These codes should be used prior to dialing a number or extension
Quick Reference Guide
5
Repeats voicemail from the beginning
7
Deletes voicemail
8
Forward voicemail to another extension
9
Saves voicemail
*
Skips call information
#
Back to voicemail menu
