voptech C2W, User Manual

Page 1: ...VOPTech WiFi SIP Phone C2W User Manual Version 2 0 ...

Page 2: ... 3 Describe of the LCD Screen Icons 11 3 Basic functions and operations 12 3 1 Answer the calls 12 3 2 Make Call 12 3 3 Pre dial 13 3 4 Hang up the phone 13 3 5 Call Transfer 20 3 6 Voicemail 20 3 7 Mute calls 20 3 8 3 Way Conference Call 20 3 9 Call History 21 3 10 Default Password 21 3 11 Check the Phone s IP address 22 3 12 Dial Plan 22 4 Web settings 24 4 1 System status 24 4 2 Network 25 4 2 ...

Page 3: ...ate 38 4 6 2 Update Auto Provision 39 4 6 3 Reset Reboot 40 4 7 Phone Book 40 4 7 1 Phonebook 40 4 7 2 LDAP 41 4 7 3 Remote Phonebook 42 4 8 Call Log 42 5 Wi Fi 43 1 Configure the wifi on the phone 43 2 Configure the wifi on the WEB 43 6 FAQ Trouble Shooting 45 Frequently Asked Questions 45 6 1 How to make a factory reset 45 6 2 Upgrade firmware under safe mode 45 6 3 How to make direct IP call 45...

Page 4: ...r related SIP RFCs 2 SIP lines STUN Jitter Buffer VAD CNG G711A u G722 G726 16 G726 24 G726 32 G726 40 G729 Lin16 16 iLBC Echo Cancellation SIP Domain name Authentication DTMF inband RFC2833 info Call transfer Call forward 3 way conference Call hold Call back DND Do Not Disturb Auto answer Blacklists Block Call ID Block Anonymous call Dial plan IP call Phone book with 1000 white records and 100 bl...

Page 5: ...lti language Auto provision Firmware and configuration file Support system log and call log 1 6 Protocol IEEE 802 3 802 3 u 10 Base T 100Base TX DHCP Dynamic Host Configuration Protocol SIP RFC3261 RFC3262 RFC3263 RFC3264 RFC3265 RFC2543 RFC3489 RFC3842 RFC3515 RFC2976 RFC3428 RFC2327 RFC2782 RFC1889 TCP IP Transfer Control Protocol Internet Protocol RTP Real time Transport Protocol RTCP RTP Contr...

Page 6: ...o access the web interface you can input the IP address in IE browser E G The IP address of your C2W is 192 168 1 100 you can input 192 168 1 100 and press enter key on your browser to access its webpage There are two login level User Admin Password is set for those two accounts as user and admin with factory settings You can click admin button on the right corner of the webpage to switch from the...

Page 7: ...7 B Press the other side joints into the slot according to the direction of the arrow C It is the right picture after fixing the stand bracket below ...

Page 8: ...8 Connecting the cables according to the picture guide below ...

Page 9: ... on If the phone is standby the LED is off If there is income calling the LED will blink at 120ms on 120ms off LCD Screen All information such as date time phone number incoming caller s ID if available line call status extension numbers and the soft key features are displayed on it Line Key Shows extension number and status Click to select the line Dial pad Entering numbers or characters Navigati...

Page 10: ...k up and hung up under the speaker mode Mute the mic in a conversation by pressing the Mute button this prevents the person on the active call from hearing what you or someone else in the room is saying To un mute press the Mute button again Pick up and hung up under headset mode Check the Voicemail status Redial the last dialed number ...

Page 11: ...n The extension is registered The extension is unregistered There is a new voice mail There is an incoming call The call is held C2w is in speaker mode C2W is in handset mode C2W is in headset mode The call is muted WiFi connected if show WiFi connection failed if show WiFi is connecting ...

Page 12: ...u want to hang up please press key again Pressing key can change calling or talking into speaker mode and lifting the handset switches to handset mode 3 2 Make Call A Use the handset Pickup the handset and input a phone number Press soft key Send to dial the number When you hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called ...

Page 13: ...ndset to call this number 2 Pickup the handset press Contact soft key then select Call History entry and press Dial soft key to call this number 3 Presssoft key History then select one of call history entry and press Dial soft key to call this number 3 3 Pre dial It s a method to dial a phone number immediacy at standby mode A Dial up the phone number at standby mode B Press soft key Dial to send ...

Page 14: ...end soft key 3 6 Voicemail C2W has a key for entering voicemail box Press key to enter the menu to configure voicemail number if never configure it previously Otherwise the voicemail number will be called after press it If you want to modify it after configured it please go to the Account webpage to modify the voicemail number 3 7 Mute calls The input audio will be not transmitted to peer phone af...

Page 15: ...issed call record If there is no record the LCD display will be indicated List is Empty B Answered call 1 Press key 2 Press key and key to choose Call History and then press Select soft key 3 Press key and key to choose Answered Calls and then press Select soft key 4 Press key and key to browse the answered call records If there is no record the LCD display will be indicated List is Empty C Dialed...

Page 16: ... No candidate sequences matched the number will be rejected and call ended will be displayed on the screen For instance if the default dial plan only supports digits any character or letters input will be rejected More than one candidate sequences matched C2W will wait for more digits input When input timeout occurs C2W will dial the digits input already When input character C2W will dial the inpu...

Page 17: ...contains 4 subsequences 1 Allow to dial numbers with 7 digits 2 Allow to dial numbers with 4 digits and start by or 3 Allow to play an outside line dial tone after pressing 9 and dial numbers with 11 digits and start by 1 4 Forbid to dial numbers with 5 digits and start by 00 ...

Page 18: ... status This page shows the IP phone s system status 1 Product Information shows the product name protocol software and hardware version Mac address and serial number 2 Network Information shows the network connection type IP address netmask gateway DNS host name domain and VPN information 3 Account Information account 1 2 shows registration state proxy user ID message waiting on or off the last a...

Page 19: ...P Static IP 1 DHCP Obtain automatically dynamic IP from DHCP server 2 Static IP a IP Address set IP address b Subnet Mask set netmask c Default Gateway set gateway d Primary DNS set primary DNS server e Secondary DNS set secondary DNS server Press Submit button after finishing setting and all the settings info will be saved and taken effect after C2W reboots 4 2 2 Advance Web Server ...

Page 20: ...web browser to access user s login webpage after setting the user password then input username user and password to access the user s webpage HTTP port set port for HTTP access defaults to 80 For example C2W s IP is 192 168 1 223 HTTP port was set as 100 you have to type http 192 168 1 223 100 in web browser to enter C2W s webpage HTTPS port set port for HTTPS access Default is 443 VPN 1 VPN Enabl...

Page 21: ...e highestpriority Port Link Choose the network type and port link of LAN PC 1 LAN Port Link Auto negotiate full duplex 10Mbps full duplex 100Mbps half duplex 10Mbps half duplex 100Mbps 2 PC Port Link Auto negotiate full duplex 10Mbps full duplex 100Mbps half duplex 10Mbps half duplex 100Mbps Qos QoS Quality of service 1 SIP Qos Quality of service for SIP Diffserv 2 Voice Qos Quality of service for...

Page 22: ...val to wait before the phone retries registration again after encountering a failure condition during last registration Range 0 65535 defaults to 8 5 Sub Retry Intvl Interval to wait before the phone retries subscriber again after encountering a failure condition during last subscriber Range 0 65535 defaults to 10 RTP Parameters 1 RTP Port Min Minimum port number for RTP transmission and reception...

Page 23: ...mic payload type Defaults to 108 10 G726r16 Codec Name G726 codec name used in SDP defaults to G726 16 11 G726r24 Dynamic Payload G726 dynamic payload type Defaults to 109 12 G726r24 Codec Name G726 codec name used in SDP defaults to G726 24 13 G726r32 Dynamic Payload G726 dynamic payload type Defaults to 110 14 G726r32 Codec Name G726 codec name used in SDP defaults to G726r32 15 G726r40 Dynamic ...

Page 24: ...play Name as blank 2 User ID Username of sip account 3 Authenticate ID Normally is the same as User ID but blank is acceptable 4 Password Password of SIP account 5 SIP Server SIP server address support both IP address and domain name 6 SIP Port SIP server port defaults to 5060 7 SIP Redundancy Server SIP redundancy server address 8 Use Outbound Proxy Select Yes or No to enable or disable outbound ...

Page 25: ...port Enable Select Yes or No to enable or disable Rport 17 Session Timer Enable Select Yes or No to enable or disable Session Timer 18 Early Update Enable Select Yes or No to enable or disable Early Update 19 Caller ID Display Select Yes or No to enable or disable Caller ID display 20 AutoSubscribeMWIEnable Select Yes or No to enable or disable SubscribeMWI 21 Server List Choose the server type 22...

Page 26: ...rvice Code Set Pickup Service Code 4 UDP Keep Alive Enable Select Yes or No to enable or disable UDP keep alive If enabled C2W sends UDP packets periodically to keep the server portalive 5 UDP Keep Alive Intvl Set interval to send UDP packets 6 Default Ring Set default ring tone 7 SRTP Select Yes or No to enable or disable SRTP Secure Real Time Control Protocol This feature will be available only ...

Page 27: ...e volume grade Input Gain 1 Handset Gain Specify handset gain the bigger the gain the louder the other party heard 2 Speaker Phone Mic Volume Specify speaker gain the bigger the gain the louder the other party heard 3 Headset Volume Specify headset gain the bigger the gain the louder the other party heard LCD 1 Backlight Level select the backlight level 2 Backlight Time Seconds select the backligh...

Page 28: ...f the numbers or characters input have not finished and do not full matched the dial plan it will be not dialed out automatically until time out Range 0 64 sec 2 Interdigit Short Timer If the numbers or characters input are full matched the dial plan it will be dialed out automatically until time out Range 0 64 sec 3 Reorder Delay It means the delay between the remote end hangs up and reorder tone...

Page 29: ...nth The week of month that the daylight rule begins taking effect 8 Stop Month The month that the daylight rule stops taking effect 9 Stop Date The day that the daylight rule stops taking effect 10 Stop Hour of Day The hour of day that the daylight rule stops taking effect 11 Stop Day of Week The day of week that the daylight rule stops taking effect 12 Stop Week of Month The week of month that th...

Page 30: ... be blocked C2W will reject all anonymous callers 6 Auto Answer Select Yes here C2W will answer all incoming calls by speaker automatically 7 Auto AnswerDelay Set the auto answer delay Defauts to 0 8 Call Waiting When C2W is on calling and Call Waiting enabled any new incoming calls will not be rejected but ringback tone can be heard by the remote end if Call Waiting disabled only one conversation...

Page 31: ...own as jitter buffer 1 Type Choose type of jitter buffer When choose Fixed the size of jitter buffer is fixed When choose Adaptive the size of jitter buffer is the sum of Minimum Delay and the size of RTP packets 2 Min Delay The minimum delay of the jitter buffer 3 Max Delay The maximum delay of the jitter buffer 4 Normal Delay This is used to set fixed jitter buffer which should be between Min De...

Page 32: ...rompting audio to remind user to enter an external phone number versus an internal extension This is triggered by a character encountered in the dial plan 4 Busy Tone The promoting audio when a 486 RSC is received for an outbound call 5 Reorder Tone The promoting audio when an outbound call failed or after the remote end hangs up an established call 6 Off Hook Warning Tone The promoting audio when...

Page 33: ...auto upgrading it can filled by http https tftp server ftp server For example tftp 192 168 1 111 4 User Name The user name to access the file server 5 Password The password to access the file server 6 Common AES Key Configures the plaintext AES key for decrypting the Common CFG file 7 MAC Oriented AES Key Configures the plaintext AES key for decrypting the MAC Oriented CFG file 8 Check New Config ...

Page 34: ...boot 1 Reboot Reboot will terminate all active calls and restart the phone in a several seconds 2 Reset Click the Reset button will set C2W to factory default please backup the config xml and phonebook xml 4 7 Phone Book 4 7 1 Phonebook 1 New Contact Add a new phonebook record 2 Delete All Delete all the phonebook records 3 Mode Contact or Blacklist All calls from Blacklist will be rejected 4 Name...

Page 35: ...DAP server password 9 Max Hits 1 32000 Set the maximum number of search results from the LDAP server 10 LDAP Name Attributes Set the name of the attributes returned from the server 11 LDAP Number Attributes Set the number of the attributes returned from the server 12 LDAP Display Name The contact record the name of the displayed on the LCD 13 Protocol Set the phone to support LDAP protocol version...

Page 36: ...me Set a display name on the phone 3 Search Remote Phonebook name Select Yes or No to enable or disable search remote phonebook name 4 Search Flash Time Set the search flash time Defauts to 120 4 8 Call Log 1 Redial Record of dialed list maximum 200 records 2 Received Record of received list maximum 200 records 3 Missed Record of Missed list maximum 200 records ...

Page 37: ... wifi you want to connect Press Connect then input the correct wifi password 3 Return to the standby interface and phone successful connected to the wifi 2 Configure the wifi on the WEB C2W connect to network via Wi Fi acquiescently click Search Wi Fi button to search the available Wi Fi After all available Wi Fi hotspots are list out click the round behind the available Wi Fi which you want to co...

Page 38: ...utton the phone will reboot and you should disconnect the wire that connect to C2W during rebooting or the phone will connect to network via wire preferentially The Wi Fi icon will display on the home screen it means connect failed when the icon come you should to check the configuration ...

Page 39: ...e Steps are 1 Build a TFTP server and set its IP address as 192 168 1 200 2 Modify the software name as C2W tar gz After decompression modify the app file name as C2W FW and copy the firmware to the root directory of the TFTP server 3 Make sure the TFTP server and the phone are connecting with the same switch and reachable to each other 4 Keep pressing key and start up the phone until the LCD disp...

Page 40: ...e is 5060 7 2 The phone can t obtain IP address 1 Make sure the cable has been connected to the LAN port of the phone 2 Make sure the cable and the switch s port that connected with the cable isavailable 3 Make sure the DHCP server is on and there are some assignable IP addresses in the address pool 4 Try to change the LAN port mode as Static 7 3 Only one part can hear the voice during the call 1 ...

Page 41: ...ansport Protocol SDP Session Description Protocol VPN Virtual Private Network VLAN Virtual Local Area Network QoS Quality of Service Syslog System log UDP User Data Protocol TCP Transmission Control Protocol TLS Transport Layer Security Protocol BLF Busy Lamp Field DNS Domain Name System SRTP Secure Real time Transport Protocol NTP Network Time Protocol VAD Voice Activity Detection CNG Comfort Noi...