voptech VH03, User Manual

Page 1: ...VH03_Hotel Phone User Manual_V1 0 ...

Page 2: ...Document VER Firmware VER Explanation Time V1 0 2 0 2 2751 Initial issue 20161114 ...

Page 3: ...r into web setting interface 12 5 4 SIP Setting 13 5 5 Memory key setting 13 6 Basic Operation 14 6 1 Making call 14 6 2 Answering call 14 6 3 Holding call 14 6 4 Redialing 14 7 Advance Operation 15 7 1 Call transfer 15 7 2 Messages waiting 15 8 Web Portal 16 8 1 Web Portal Authentication 16 8 2 SYSTEM Information 16 8 3 SYSTEM Account 16 8 4 SYSTEM Configurations 17 8 5 SYSTEM Upgrade 17 8 6 SYST...

Page 4: ...Audio 28 8 17 PHONE MCAST 29 8 18 PHONE Time Date 30 8 19 CALL LOGS 30 8 20 FUNCTION KEY Function Key 31 9 Advanced Features 32 9 1 VPN 32 9 1 1 L2TP 32 9 1 2 OpenVPN 32 10 Trouble Shooting 34 10 1 Upgrade to the latest software 34 10 2 Reset Device to Factory Default 34 10 3 Network Packets Capture 34 10 4 Common Trouble Cases 35 ...

Page 5: ...in page 13 Figure 4 Memory Key Setting 13 Figure 5 Global Substitution Configuration 22 Figure 6 Local Substitution Configuration 23 Figure 7 Add Prefixes Configuration 23 Figure 8 Add Suffixes Configuration 24 Figure 9 Deletion Configuration 24 Figure 10 Dial Plan Configuration 25 ...

Page 6: ...on Web 21 Table 3 Global Settings for Lines on Web 25 Table 4 Common Phone Feature Settings on Web 26 Table 5 Audio Settings on Web 28 Table 6 MCAST Parameters on Web 29 Table 7 Time Date Setting Parameters on Web 30 Table 8 DSS Key Setting Parameters on Web 31 Table 9 Trouble Cases 35 ...

Page 7: ...ll the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electric s...

Page 8: ...nd features such as call transfer hotline voice mail call hold and more The VH03 IP phones support 6 programmable keys They can be defined according to the hotel s needs For example they could be programmed with an equipment service hotline housekeeping ticketing switchboard food and beverage etc or hotel special features alarm clock voice mail etc In addition it has a USB port to charge your mobi...

Page 9: ...ble which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adapter should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in ...

Page 10: ...10 35 3 2 Connection methods Please connect power adapter network PC and handset to the corresponding ports as described in below picture Figure 1 Device to Connection ...

Page 11: ...ard Telephone Keys The 12 standard telephone keys provide the same function as standard telephones Redial By pressing Redial button user can redial the last dialed number MWI When have a voicemail press information key you can consult to the message Hands free Speaker By pressing this button once user can turn on the audio channel of hands free speaker Microphone Mute User can mute the microphone ...

Page 12: ...m DHCP server and applied to the device This is recommended for most users Static IP Configuration This option allows user to configure each IP parameters manually including IP Address Subnet Mask Default Gateway and DNS servers This is usually used in an office environment or by power users PPPoE This option is often used by users who connect the device to a broadband modem or router To establish...

Page 13: ...Address Account Name Phone Number Password Click the Apply button to save the config you can dial out after the Register Status is Registered with red color 5 5 Memory key setting Enter into the web setting interface select Function key Function key Select the function and fill in the number in the value items Figure 4 Memory Key Setting ...

Page 14: ...ll hang up handset 6 2 Answering call When your telephone rings and the light flashes Lift the handset or hands free key and start to talk End a call hang up handset 6 3 Holding call While on a call press the HOLD key the light will be on To retrieve a held call press the HOLD key again 6 4 Redialing Press redial to dial the last number you dialed Lift handset or hands free key Press Redial to dia...

Page 15: ...ant to transfer the call to another one after talking Press Transfer key get the second dial tone and the first call held automatically Dial the number you want to transfer to press Redial key the second call connected Press Transfer key again you will hear the busy tone the call have been transferred successfully 7 2 Messages waiting When the messages waiting lights up you need to dial the featur...

Page 16: ...ntication password in this page For users with Administrators privilege the user can also manage user accounts by adding or deleting user account and assign privilege and password to new account There are two types of user privilege Administrators and Users If a user account is created as Users privilege this account will have limited accessibility to the device and cannot change some device setti...

Page 17: ...e Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume 8 7 SYSTEM Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 10 Trouble Shooting for more detail 8 8 NETWORK Basic User can configure the network connection type and parameters in this page 8 9 NETWORK Advanced The network advanced s...

Page 18: ...et the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forward on busy when the phone is busy a...

Page 19: ...mous Dial Without Registered Set call out by proxy without registration User Agent Set the user agent the default is Model with Software Version Use Quote in Display Name Whether to add quote in display name Ring Type Set the ring tone type for the line Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set u...

Page 20: ... Use VPN Set the line to use VPN restrict route Use STUN Set the line to use STUN for NAT traversal Convert URI Convert not digit and alphabet characters to hh hex code DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and or 10 and 11 Transport Protocol Set the line to use TCP or UDP for SIP transmission SIP Version Set the SIP version Caller ID ...

Page 21: ...ion package the registered server and subscription server will be separated BLF List Number BLF List allows one BLF key to monitor the status of a group Multiple BLF lists are supported SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted SIP Encryption Key Set the pass phrase for SIP encryption RTP Encryption Enable RTP encryption such that RTP transmission will be en...

Page 22: ... xxx xxx will be substituted for the specified characters Suffix Characters to be added at the end of the phone number It is an optional item Delete Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digits of the phone number It is an optional item Examples of different alias application This feature allows the user to create rules ...

Page 23: ...xample to call 62213123 would only require dialing 162213123 instead of 01062213123 Figure 6 Local Substitution Configuration Example 3 Add Prefixes If the dialed number starts with the fixed prefix number the phone will send out your dialed phone number adding prefix number automatically For example when users dial 9312 the device will send out 0079312 Figure 7 Add Prefixes Configuration ...

Page 24: ...ly For example when users dial 1383322 the device will send out 13833220088 Figure 8 Add Suffixes Configuration Example 5 Deletion If the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 8322 Figure 9 Deletion Configuration ...

Page 25: ...he phone will transfer the current call to the third party Attended Transfer on Onhook Hang up after the third party answers The phone will transfer the current call to the third party Attended Transfer on Conference Onhook Hang up during a 3 way conference call the other two ways will make a call Press DSS Key to Do Blind Transfer When user is in the XFER screen user can fulfill Blind Transfer by...

Page 26: ...d incoming call during an established call Default enabled Enable Call Waiting Tone Turn off this feature and you will not hear a beep sound in talking mode when there is another incoming call Auto Handdown Time Specify Auto handdown time the phone will hang up and return to the idle automatically after Auto Hand down time at hands free mode and play dial tone Auto handdown time at handset mode En...

Page 27: ...e following N numbers after the password prefix will be hidden as N stand for the value which you enter in the Password Length field For example you set the password prefix is 3 enter the Password Length is 2 then you enter the number 34567 it will display 3 67 on the phone Password Dial Prefix Configure the prefix of the password call number Enable Phone DND Enable Phone DND DND Response Code Set...

Page 28: ...ble 5 Audio Settings on Web Parameters Description First Codec The first preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB Second Codec The second preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Third Codec The third preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fourth Codec The forth preferential DSP codec ...

Page 29: ...ype Enter the DTMF payload type the value must be 96 127 Enable VAD Enable Voice Activity Detection When enabled the device will suppress the audio transmission with artificial comfort noise signal to save the bandwidth Enable MWI Tone The phone will play MWI tone when a new MWI Comes 8 17 PHONE MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group...

Page 30: ...de Date Format Select the time date display format Daylight Saving Time Settings Location Select the user s time zone specific area DST Set Type Select automatic DST according to the preset rules of DST or the manually input rules Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Minute Start T...

Page 31: ...nsion idle ringing a call There are 3 types for one touch BLF transfer method p s User should enter the pick up number for specific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You can call the number directly which you set Thi...

Page 32: ...n VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When the VPN connection established the VPN IP Address should be displayed in the VPN status There may be some delay of the connection establishment User may need to ref...

Page 33: ... Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disable it manually ...

Page 34: ...efault reset user should system configurations Then choose Reset to factory Default and click Reset and confirm the action by OK The device will be rebooted into a clean factory default state 10 3 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open pa...

Page 35: ...address information If the device does not have an IP address Please check if the network configurations is correct 3 If network connection is fine please check again your line configurations If all configurations are correct please kindly contact your service provider to get support or follow the instructions in 10 3 Network Packets Capture to get the network packet capture of registration proces...