Introduction
1-6
Installation and Programming Manual
•
Call Transfer
The system administrator can program the VoxBox to detect the Call Progress
tone and DTMF signals sent by the PBX and transfer the calls to extensions in
one of the following modes:
−
Non-Supervised
. The VoxBox transfers the call immediately without
verifying the status of an extension.
−
Supervised
. The VoxBox checks for a busy or answer signal before
transferring the call to an extension.
−
Semi-Supervised
. The VoxBox only checks for a busy signal before
transferring the call to an extension.
•
Multilingual Option
The VoxBox can operate in three languages simultaneously. The system
administrator can configure each mailbox to operate in one of the three selected
languages. The caller can select the language in which the system messages
(prompts) are played.
•
Answering on the First Ring
To avoid delays, the system administrator can set up the VoxBox on each
individual port to answer incoming calls on the first ring.
•
Script Menus
The VoxBox supports up to 39 script menus. A script menu is a recorded
announcement that can accept a digit entry (0-9) during playback. Based on the
digit entered, the VoxBox can take one of the following actions:
−
Transfer the call to another script menu
−
Transfer the call to another script menu and change the language
−
Transfer the call to an extension or hunt group
−
Transfer the call to a mailbox or a mailbox group
−
Dial a strings of DTMF
−
Retrieve messages from a mailbox
−
Disconnect the line
−
Leave a message
−
Play the directory listing
