TROUBLESHOOTING
7-2
Installation and Programming Manual
Question:
External Notification does not work.
Answer:
•
Make sure you have selected the correct External Access code.
•
Make sure you did not add the External Access code to the
telephone number because the VoxBox
automatically dials the
External Access code.
•
Make sure External Notification is allowed and enabled.
•
The first notification can take up to the amount of time that is
defined by Ring Notification Interval.
•
Make sure start and stop times are properly defined and
maximum number of retries has not been reached.
Question:
The VoxBox does not transfer calls. DTMF tones are heard or the
call is disconnected.
Answer:
•
Flash 1 has been incorrectly configured.
Question:
When I dial command code *300, the VoxBox plays an error
message.
Answer:
•
You are trying to change the number of digits in an extension
after extensions and mailboxes have been configured. To
change the number of digits in an extension, you must first
remove all mailboxes and extensions.
Question:
Command *510 does not allow a mailbox to be deleted.
Answer:
•
The mailbox is used in script menus. Please remove the
mailbox from all the scripts and then use the delete command.
