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VTech do not warrant that the product will be free from
defects if defects are caused by an accident, misuse,
abuse, improper installation or operation, vermin
infestations, lack of reasonable care, unauthorised
modification, loss of parts, tampering or attempted
repair by a person not authorised by VTech; or where
the product has been damaged by lightning or a mains
power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you, repair or
replace the product within a reasonable time. Subject
to your Statutory Rights, if your claim under this
Voluntary Product Warranty is not valid, you may be
charged a fee under this Voluntary Product Warranty
for the service and for any direct costs associated with
having the product delivered for service.
To make a claim under this Voluntary Product Warranty
you must call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsupport_au@vtech.com where a Customer Service
Representative will inform you of the product return
process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original packaging is
not required); and
You have included all components from the original
purchase.
