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40
Troubleshooting
Problem
Suggestion
My handset does not
ring when I receive
a call.
•
Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this
user’s manual.
•
Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
jack. Make sure the power cord is plugged in.
•
The handset may be too far from the telephone base.
•
Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its telephone base when not in use.
•
You may have too many extension telephones on your telephone line to allow all of them to
ring. Try unplugging some of the other telephones.
•
The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably on an upper floor.
•
If the other telephones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply).
•
Test a working telephone at the telephone jack. If another telephone has the same problem, the
problem is the telephone jack. Contact your local telephone company (charges may apply).
•
Other electronic products can cause interference with your cordless telephone. Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones
•
Your line cord might be malfunctioning. Try installing a new line cord.
