VTech ErisStation VCS752, Administrator And Provisioning Manual

Page 1: ...ErisStation Conference Phone with Bluetooth VCS752 Administrator and Provisioning Manual Rev 1 12 16 ...

Page 2: ...ns 14 Uploading a custom logo 15 Custom logo user interactions 15 Customizing Soft Keys 16 Custom soft key configuration file settings 16 Configuration Using the Phone Menus 19 Viewing the Main Menu 20 Using the Status menu 20 Viewing Line status 22 Using the Admin Settings Menu 23 Using the Network Setting menu 24 Using the Line menu 27 Using the Provisioning menu 28 Using the WebUI 29 Using the ...

Page 3: ... Not Disturb 44 Call Forward 45 Preferences 46 General User Settings 46 Call Hold Reminder 47 Call Waiting 47 Program Dial Keys 48 Speed Dial 49 Speed Dial Keys 50 Signaling Settings 51 Voice 51 NAT Traversal 51 Ringer Settings 52 Paging Zones 53 Network Pages 54 Basic Network Settings 54 Basic Network Settings 54 Advanced Network Settings 55 VLAN 55 LLDP MED 56 802 1x 56 Contacts Pages 57 Local D...

Page 4: ... Server Certificate 81 System Logs 82 Syslog Settings 82 Network Trace 83 Download Log 83 Provisioning Using Configuration Files 84 The Provisioning Process 85 Resynchronization configuration file checking 86 VCS752 restart 86 Configuration File Types 87 Data Files 88 Configuration File Tips and Security 89 Guidelines for the MAC Specific configuration file 89 Securing configuration files with AES...

Page 5: ... ringersetting Module Distinctive Ringer Settings 132 file Module Imported File Settings 133 General configuration file settings 133 MAC specific configuration file settings 134 tone Module Tone Definition Settings 136 profile Module Password Settings 139 General configuration file settings 139 MAC specific configuration file settings 139 page_zone Module Paging Zone Settings 140 softkey Module Cu...

Page 6: ... DECT Accessories with software version 1 1 5 x or newer See Using the Status menu on page 20 for instructions on checking the software version on the VCS752 Please read this manual before installing the product Please print this page and record the following information regarding your product Model number VCS752 Type Small to medium business SIP endpoint conference phone Serial number ___________...

Page 7: ...ific services The interop guides will recommend second party devices and settings along with VCS752 specific configurations for optimal performance with those services For the latest updates visit our website at businessphones vtech com Related Documents The VCS752 Quick Start Guide contains a quick reference guide to the VCS752 external features and brief instructions on connecting the VCS752 to ...

Page 8: ...his guide before attempting to configure the VCS752 Some of the configuration tasks described in this chapter are duplicated in the Web User Interface WebUI described in the next chapter but if you need to assign static IP addresses they must be set at each device This chapter covers About the VCS752 conference phone on page 9 Quick Reference Guide on page 10 Network Requirements on page 12 VCS752...

Page 9: ...res the VCS752 provides calling features like hold transfer and speed dial numbers The VCS752 conference phone features include 2 5 inch backlit Liquid Crystal Display Bluetooth and DECT connectivity for cell phones and headsets Up to 3 SIP account registrations Up to 6 active SIP sessions 3 way conferencing 200 entry Call Log You can configure the VCS752 using the menus on the phone a browser bas...

Page 10: ...ne are described below 1 Status indicator 2 Speaker 3 Cell 2 Headset status indicator 4 LCD screen 5 MENU SELECT 6 Navigation keys 7 TALK OFF key 8 Dial pad keys 9 Front microphone 10 MUTE ALL 11 VOL key ringer volume and listening volume 12 Soft keys 13 HOLD CANCEL key 14 Cell 1 Bluetooth Status indicator t a E r i s S t i o n 1 2 4 5 6 7 8 11 12 13 14 9 10 3 ...

Page 11: ...Introducing the VCS752 11 Back to Contents VCS752 Administrator and Provisioning Manual 1 USB port power and network a ...

Page 12: ...network router will have a DHCP server By default the VCS752 has DHCP enabled for automatic IP address assignment If no DHCP server is present you can assign a static IP to the VCS752 You can assign a static IP address using the VCS752 menu To assign a static IP go to Admin settings Network setting Set static IP If you do not have a DHCP server or do not manually assign static IPs you will not be ...

Page 13: ...ng the WebUI on page 29 The browser based interface is easy to navigate and best suited to configuring a large number of VCS752 settings at once The WebUI gives you access to every setting required for configuring a single device You can enter service provider account settings on the WebUI and set up provisioning which will allow you to automatically and remotely update the VCS752 after initial co...

Page 14: ...onfiguration file See user_pref idle_to_logo_timeout on page 126 You can enable the phone screen to cycle between the logo and the idle screen when the phone is in idle mode by setting both the user_pref idle_to_logo_timeout and the user_pref logo_to_idle_timeout parameters See user_pref logo_to_idle_timeout on page 126 Logo specifications The file type and dimensions for the logo are listed below...

Page 15: ... each logo for the file idle_logo and file bootup_logo parameters If the downloaded logo is found to be invalid the syslog will record one of the following errors file not found invalid file format incorrect image size image is not in black and white Custom logo user interactions For VCS752 users pressing any hard key will exit the idle logo and perform the key s function For example pressing MENU...

Page 16: ...isible will be dynamically skipped when the user navigates through the available levels On the VCS752 a soft key level consists of three soft keys populated or blank in a row Table 2 shows the soft key options available for each screen Each screen can have a maximum of nine soft keys For the custom soft key configuration file parameters see softkey Module Custom Soft Key Settings on page 142 Custo...

Page 17: ...ew New Park Call Park End End Hold Hold Transfer Transfer Conference Conf XferLine visible with more than one call XferCall ConfLine visible with more than one call ConfCall Private hold Priv hold Bluetooth connect Connect Bluetooth device 1 Device 1 Bluetooth device 2 Device 2 Program Dial up to three Program Dial keys Custom Call Held Blank End End New New Park Call Park Retrieve Parked Call Ret...

Page 18: ...n of softkey idle line dir settings will result in the Idle screen shown below Transfer Transfer Conference Conf XferLine visible with more than one call XferCall ConfLine visible with more than one call ConfCall Program Dial up to three Program Dial keys Custom Live Dial Blank Directory Directory Call Log Call Log Redial Redial Messages Message End End Dial Dial Input letter number selection 123 ...

Page 19: ...tration status and product information User Settings allows the user to set the language for the display configure the appearance of the display edit programmable keys register wireless microphones and DECT speakers register a DECT headset and customize the audio settings Admin settings configure network settings enter static IP addresses for example account settings and provisioning settings This...

Page 20: ...es Press CANCEL to cancel an operation exit the menu display or return to the idle screen Using the Status menu Use the Status menu to verify network settings and begin troubleshooting if network problems or account registration issues affect operation You can also find the software version of the VCS752 on the Product Info screen available from the Status menu To view the Status menu 1 When the V...

Page 21: ...P address SNTP server URL MAC address 2 Line Lines and registration status On the Line menu highlight and select the desired line to view detailed line status information Line status Registered Not registered Account display name Account User ID Registrar Server IP address Registrar Server port number Proxy server IP address Proxy server port number 3 Product Info Model number Serial number MAC ad...

Page 22: ...ct Line The Line menu lists the available lines along with icons indicating each line s current registration status To view complete status information for a line On the Line menu press or to highlight the desired line and then press SELECT The full line status screen appears Table 4 Line status icons Icon Description Line registered Line unregistered Line disabled ...

Page 23: ...ss The default password is admin press the soft key to switch between text input options lowercase letters uppercase letters and numbers The Admin settings are listed in Table 5 Table 5 Admin setting summary Setting Options 1 Network setting 1 DHCP Enabled Disabled 2 Set static IP 3 VLAN ID 4 Others 2 Line 1 LINE 1 2 LINE 2 3 LINE 3 3 Provisioning 1 Server 2 Login 3 Password 4 Reset to default Pre...

Page 24: ...k setting and then press SELECT The Network setting menu appears 2 Press or to highlight the desired option and then press SELECT DHCP Set static IP VLAN ID Others DNS and NTP servers To enable or disable DHCP 1 From the Network setting menu press or to highlight DHCP and then press SELECT The DHCP screen appears 2 Press or to select Enabled or Disabled and then press DHCP is enabled by default wh...

Page 25: ... enter characters Press or to advance to the next character 3 Press and enter the Subnet Mask Use the dial pad and the soft key to enter characters Press or to advance to the next character 4 Press and enter the Gateway Use the dial pad and the Add dot soft key to enter characters Press or to advance to the next character 5 Press To set the VLAN ID for the VCS752 1 From the Network setting menu pr...

Page 26: ...pears briefly before returning you to the Network setting menu 2 Enter the IP address for the primary DNS server Use the dial pad and the soft key to enter characters Press or to advance to the next character 3 Press and enter the IP address for the secondary DNS server The VCS752 uses this server if the primary server does not respond 4 Press and enter the IP address for the NTP server If the VCS...

Page 27: ...me User ID Authorization ID Authorization Password SIP Registrar Server IP Registrar Server port Proxy server IP Proxy server port Register Yes or No Answer page Manual or Auto For more information about these settings see SIP Account Management on page 33 3 Edit the Line settings using the dial pad and the soft keys available for each setting deletes a character enables you to enter numbers lower...

Page 28: ... the Admin Settings menu press to highlight Provisioning and then press SELECT The Provisioning menu appears 2 Enter the server URL using the dial pad keys deletes a character enables you to enter numbers lower case letters or upper case letters with the dial pad Does not appear when the setting accepts numbers only prompts you to reboot the phone and apply the new settings enables you to edit the...

Page 29: ...contact lists and provisioning settings The WebUI is embedded in the VCS752 operating system When you access the WebUI you are accessing it on the device not on the Internet This chapter describes how to access the WebUI and configure VCS752 settings This chapter covers Using the Web User Interface WebUI on page 30 Status Page on page 32 System Pages on page 33 Network Pages on page 54 Contacts Pa...

Page 30: ... information on the Status page matches the Status menu available on the VCS752 System Contacts SIP Account Management see page 33 Call Settings see page 44 User Preferences see page 46 Speed Dial see page 49 Signaling Settings see page 51 Ringer Settings see page 52 Local Directory see page 57 Blacklist LDAP see page 63 Broadsoft see page 66 Call History see page 67 Servicing Reboot see page 68 T...

Page 31: ...sword enter the default password admin You can change the password later on the WebUI Security page available under Servicing 6 Click OK The WebUI appears Click topics from the navigation bar along the top of the WebUI and then click the links along the left to view individual pages For your security the WebUI times out after 10 minutes so if it is idle for that time you must log in again Most Web...

Page 32: ... is equivalent to the Status menu on the VCS752 System Status The System Status page shows General information about your device including model MAC address and firmware version Account Status information about your SIP account registration Network information regarding your device s network address and network connection ...

Page 33: ... Configuration File Parameter Guide on page 92 Default values and ranges are listed there Setting Description Enable Account Enable or disable the SIP account Select to enable Account Label Enter the name that will appear on the VCS752 display when account x is selected Display Name Enter the Display Name The Display Name is the text portion of the caller ID that is displayed for outgoing calls us...

Page 34: ...o automatically answer when a page is received This is usually the desired behavior for paging Feature Synchronization Enables the VCS752 to synchronize with Broadworks Application Server Changes to features such as DND Call Forward All Call Forward No Answer and Call Forward Busy on the server side will also update the settings on the VCS752 menu and WebUI Similarly changes made using the VCS752 ...

Page 35: ...e playing of a secondary dial tone after the user enters the digit s specified or dials an external call prefix before the comma For instance 9 xxxxxxx means the secondary dial tone is played after the user dials 9 until any new digit is entered 9 3xxxxxx means only when the digit 3 is hit would the secondary dial tone stop playing PX This represents a pause of a defined time X is the pause durati...

Page 36: ...e registrar server Server port Enter the port number that the registrar server will use Expiration Enter the desired registration expiry time in seconds Registration Freq secs Enter the desired registration retry frequency in seconds If registration using the Primary Outbound Proxy fails the Registration Freq setting determines the number of seconds before a registration attempt is made using the ...

Page 37: ...ty 2 Select the codec to be used second during a call if the previous codec fails Codec priority 3 Select the codec to be used third during a call if the previous codec fails Codec priority 4 Select the codec to be used fourth during a call if the previous codec fails Codec priority 5 Select the codec to be used fifth during a call if the previous codec fails Enable voice encryption SRTP Select to...

Page 38: ...ption Local SIP port Enter the local SIP port Transport Select the SIP transport protocol TCP Transmission Control Protocol is the most reliable protocol and includes error checking and delivery validation UDP User Datagram Protocol is generally less prone to latency but SIP data may be subject to network congestion TLS Transport Layer Security the VCS752 supports secured SIP signalling via TLS Op...

Page 39: ... lot extension number here Parked Call Retrieval Enter the call park retrieval access code Broadsoft and Asterisk Metaswitch provide a feature access code for park retrieval Voicemail Enter the voicemail access code The code is dialed when the user selects a line from the phone s Message menu DND ON Enter the Do Not Disturb ON access code DND OFF Enter the Do Not Disturb OFF access code Call Forwa...

Page 40: ...ccess code Anonymous Call ON Enter the Anonymous Call ON access code Anonymous Call OFF Enter the Anonymous Call OFF access code Call Waiting ON Enter the Call Waiting ON access code Call Waiting OFF Enter the Call Waiting OFF access code Group Call Pickup Enter the Group Call Pickup code Dialing the code enables the user to answer a call ringing at another VCS752 that is part of the same group Di...

Page 41: ...n seconds for account x Ignore unsolicited MWI When selected unsolicited MWI notifications notifications in addition to or instead of SUBSCRIBE and NOTIFY methods are ignored for account x If the VCS752 receives unsolicited MWI notifications the Message Waiting LED will not light to indicate new messages Disable this setting if MWI service does not involve a subscription to a voicemail server That...

Page 42: ...UN server IP address or domain name Server port Enter the STUN server port Enable UDP Keep Alive Enables or disables UDP keep alives Keep alive packets are used to maintain connections established through NAT Keep alive interval secs Enter the interval in seconds for sending UDP keep alives Setting Description Enable Local MoH Enables or disables a hold reminder tone that the user hears when a far...

Page 43: ...Enable Session Timer Enables or disables the SIP session timer The session timer allows a periodic refreshing of a SIP session using the RE INVITE message Minimum value secs Sets the session timer minimum value in seconds for account x Maximum value secs Sets the session timer maximum value in seconds for account x ...

Page 44: ...n page 129 General Call Settings Do Not Disturb Setting Description Anonymous Call Reject Enables or disables rejecting calls indicated as Anonymous Enable Anonymous Call Enables or disables outgoing anonymous calls When enabled the caller name and number are indicated as Anonymous Setting Description Enable DND Turns Do Not Disturb on or off Incoming calls When set to Show the phone displays inco...

Page 45: ...or disables forwarding incoming calls to the target number if the number of active calls has reached the maximum number of calls configured for account x Call Waiting Off is selected Target Number Enter a number to which calls will be forwarded when Call Forward Busy is enabled Enable Call Forward No Answer Enables or disables call forwarding for unanswered calls on that line Target Number Enter a...

Page 46: ...ence Settings on page 126 General User Settings Click the link for each setting to see the matching configuration file parameter in Configuration File Parameter Guide on page 92 Default values and ranges are listed there Setting Description WebUI Language Sets the language that appears on the WebUI Phone Language Sets the language that appears on the phone Other languages may be added in a future ...

Page 47: ...f When selected disables incoming call notifications when the user is already on a call Incoming calls are rejected Incoming callers hear a busy signal When Call Waiting Off is selected and Call Forward Busy is enabled incoming calls are handled according to the Call Foward Busy setting Call Waiting On When selected enables incoming call notifications when the user is already on a call Enable Call...

Page 48: ... between the other soft keys and the call modes during which the key will appear To enter program dial soft keys 1 Enter the Program Dial key label Labels that exceed the width of the soft key will end with when they appear on the phone 2 Enter a value that the Program Dial key will dial 3 Select an account that the Program Dial key will use 4 Select the call modes for which you want the Program D...

Page 49: ...n file See speed_dial Module Speed Dial Settings on page 131 After entering information on this page click to save it To enter speed dial numbers 1 In the Name column enter the name associated with this speed dial entry 2 In the Value column enter a phone number for the desired key 3 In the Account column select the account that this speed dial number will use 4 Click This menu duplicates the spee...

Page 50: ...setting to see the matching configuration file parameter in speed_dial Module Speed Dial Settings on page 131 Setting Description Name The name associated with the speed dial entry Value The phone number that the speed dial key dials when pressed and held Account The SIP account that the phone will use to dial the number ...

Page 51: ...ed to the Internet behind NAT Setting Description Min Local RTP port Enter the lower limit of the Real time Transport Protocol RTP port range RTP ports specify the minimum and maximum port values that the phone will use for RTP packets Max Local RTP port Enter the upper limit of the RTP port range Setting Description Enable IP Masquerading Select to enable NAT traversal and IP masquerading Public ...

Page 52: ...one will play If there is no match the default tone for the account will play The matching is done on a first match basis In the case of duplicate text strings the ringer tone associated with the first matched entry in the Distinctive Ringing Text list will play The server side configuration must be done with your service provider The SIP Invite text Distinctive Ringing Text on the Ringer WebUI pa...

Page 53: ... the LCD during incoming and outgoing multicast pages Multicast IP Enter the paging zone multicast IP address The IP address range for multicast addresses is 224 0 0 0 239 255 255 255 Multicast Port Enter the multicast port used by the multicast IP address The valid port range is 1 to 65535 Priority Select the paging zone priority from 1 to 10 Zones with a priority higher than another zone can int...

Page 54: ...tings on page 106 Default values and ranges are listed there If you disable DHCP on this page you must configure static IP settings for the VCS752 You must be familiar with TCP IP principles and protocols to configure static IP settings Setting Description DHCP DHCP is selected enabled by default which means the VCS752 will get its IP address Subnet Mask Gateway and DNS Server s from the network W...

Page 55: ...e Primary DNS If DHCP is disabled enter addresses for the primary and secondary DNS servers Secondary DNS Setting Description Enable LAN Port VLAN Enable if the phone is part of a VLAN on your network Select to enable VID Enter the VLAN ID vlan 5 for example Priority Select the VLAN priority that matches the Quality of Service QOS settings that you have set for that VLAN ID Outbound SIP packets wi...

Page 56: ...protocol supported on some network switches It is required for auto configuration with VLAN settings Packet Interval secs Sets the LLDP MED packet interval in seconds Setting Description Enable 802 1x Enables or disables the 802 1x authentication protocol This protocol allows the phone to attach itself to network equipment that requires device authentication via 802 1x Identity Enter the 802 1x EA...

Page 57: ... order to back up your contacts or import another local directory file the page also enables you to export and import your phone s local directory The Local Directory lists entries on up to 10 pages with 20 entries per page Click or a page number to view the desired page of entries Table 6 describes the buttons available on the Local Directory page You can also use the phone menu to manage local d...

Page 58: ...e following table Table 6 Local Directory commands Click To Sort the list by last name Edit information for an entry View the next page of entries View the last page of entries View the first page of entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Delete all Directory entries Import a directory file Exp...

Page 59: ... Enter the appropriate names in these fields The maximum length of the first name and last name fields is 15 characters n a Blank Last Name Ringer Tone Sets a unique ringer tone for calls from this directory entry Auto Tone 1 10 Tone 1 Account Sets the account used when you dial this directory entry Default Account Account 1 3 Default Account Work Number Enter the appropriate names and numbers in ...

Page 60: ...and import the blacklist The blacklist lists entries on up to 10 pages with 20 entries per page Click or a page number to view the desired page of entries Table 7 describes the buttons available on the Blacklist page You can also use the VCS752 menu to manage blacklist entries For more information see the VCS752 User Guide Table 7 Blacklist commands Click To Sort the list by last name Edit informa...

Page 61: ...ntries Import a blacklist file Export the blacklist Setting Description Range Default First Name Enter the appropriate names in these fields The maximum length of the first name and last name fields is 15 characters n a Blank Last Name Account Sets the account used when you dial this directory entry Default Account Account 1 3 Account 1 Work Number Enter the appropriate names and numbers in these ...

Page 62: ...mporting a complete blacklist file with the aim of replacing the entire current blacklist use Select All and to clear the blacklist before importing the file Blacklist files are xml files that have the following tags Using the configuration file you can set whether an imported blacklist file adds to or replaces existing entries See file Module Imported File Settings on page 133 Blacklist WebUI fie...

Page 63: ...ephone numbers The LDAP settings are also available as parameters in the configuration file See remoteDir Module Remote Directory Settings on page 120 After entering information on this page click to save it LDAP Settings Click the link for each setting to see the matching configuration file parameter in remoteDir Module Remote Directory Settings on page 120 Default values and ranges are listed th...

Page 64: ...econds before the phone starts returning search results First name filter Enter the first name attributes for LDAP searching The format of the search filter is compliant to the standard string representations of LDAP search filters RFC 2254 Last name filter Enter the last name attributes for LDAP searching The format of the search filter is compliant to the standard string representations of LDAP ...

Page 65: ...DAP entries in the same format as the Local Directory Other number attribute Sets the attribute for the other number What you enter here should match the other number attribute for entries on the LDAP server otherPhone for example This helps ensure that the phone displays LDAP entries in the same format as the Local Directory Lookup for incoming calls Enables or disables LDAP incoming call lookup ...

Page 66: ...e Broadsoft Phonebook Enables or disables the phone s access to the Broadsoft phonebook Display name Enter the display name for the Broadsoft Phonebook This name appears on the Directory list on the VCS752 menu Server base address Enter the Broadsoft Phonebook server domain or IP address Port Enter the Broadsoft Phonebook server port Authentication name Enter the user name or authentication name f...

Page 67: ...dministrator and Provisioning Manual Call History The Call History page has no configurable settings It displays Missed Calls Received Calls and Dialed Calls Users can view their call history and click to dial numbers if click to dial is enabled ...

Page 68: ...Time and Date On the Time and Date page you can manually set the time and date and the time and date formats You can also set the system time to follow a Network Time Protocol NTP Server recommended or you can set the time and date manually The time and date settings are also available as parameters in the configuration file See time_date Module Time and Date Settings on page 115 ...

Page 69: ... selected select to use DHCP to locate the time server Option 42 specifies the NTP server available to the phone When enabled the phone obtains the time in the following priority 1 Option 42 2 NTP Server 3 Manual time Setting Description Time Zone Select your time zone from the list Automatically adjust clock for Daylight Savings Select to adjust the clock for daylight savings time according to th...

Page 70: ...f User defined DST is enabled this specifies the daylight savings adjustment in minutes to be applied when the current time is between Daylight Savings Start and Daylight Savings End Use DHCP Option 2 100 101 If Enable Network Time is selected select to use DHCP to determine the time zone offset Options 2 100 and 101 determine time zone information Setting Description Date Select the current year ...

Page 71: ...S752 firmware The firmware upgrade settings are also available as parameters in the configuration file See provisioning Module Provisioning Settings on page 110 Firmware Server Settings Click the link for each setting to see the matching configuration file parameter in provisioning Module Provisioning Settings on page 110 Default values and ranges are listed there To update the firmware immediatel...

Page 72: ...Update Settings page you can upgrade the VCS752 firmware using a file located on your computer or local network To update the firmware using a file on your computer or local network 1 On the Manual Firmware Update page click to locate and open the firmware update file 2 Click After clicking the VCS752 will update its firmware and restart ...

Page 73: ...o receive automatic configuration and firmware updates The Provisioning page also allows you to manually update VCS752 configuration from a locally stored configuration file using an Import function You can also export the VCS752 configuration either to back it up or apply the configuration to another VCS752 in the future to a file on your computer The provisioning process functions according to t...

Page 74: ...y port can be omitted if you do not need to specify the port number Server authentication name User name for access to the provisioning server Server authentication password Password for access to the provisioning server Setting Description Enable PnP Subscribe Select to enable the VCS752 to search for the provisioning URL via a SUBSCRIBE message to a multicast address 224 0 1 75 The VCS752 expect...

Page 75: ...t locate a configuration file then the server provisioning string is checked Note Ensure that DHCP is also enabled on the Basic Network Settings page DHCP Option Priority 1 If DHCP is enabled sets the DHCP Option priority Select the highest priority option DHCP Option Priority 2 If DHCP is enabled sets the DHCP Option priority Select the second highest priority option DHCP Option Priority 3 If DHC...

Page 76: ...dule Check Disable When selected disables regularly scheduled file checking Schedule Check Interval Sets an interval for checking for updates After selecting Interval enter the interval in minutes between update checks Schedule Check Days of the Week Select to enable weekly checking for updates on one or more days After selecting Days of the Week select the day s on which the VCS752 checks for upd...

Page 77: ...e current version The VCS752 will restart immediately after importing the configuration file without waiting for one minute of inactivity Export Configuration You can export all the settings you have configured on the WebUI and save them as a configuration file on your computer You can then use this configuration file as a backup or use it to update other phones Under Export Configuration you can ...

Page 78: ...mber and software version in the following format Model Number xxxxxxx SW Version xxxxxxx You can use the exported file as a general configuration file and duplicate the settings across multiple units However ensure that you edit the file to remove any MAC specific SIP account settings before applying the general configuration file to other units Reset Configuration You can reset the phone to its ...

Page 79: ...visioning For more information on using provisioning to set passwords see profile Module Password Settings on page 139 To change the admin password 1 Enter the old password for a new VCS752 the default password is admin 2 Enter and re enter a new password The password is case sensitive and can consist of both numbers and letters to a maximum of 15 characters 3 Click To change the User password 1 E...

Page 80: ...e Certificate can be uploaded so that other parties can authenticate the phone in the following cases When the phone acts as a web server for the user to manage configurations When the phone acts as a client for applications where HTTP is supported Server A web server certificate can also be uploaded using provisioning This certificate also called a trusted certificate is for server authentication...

Page 81: ...vice certificate 1 On the Device Certificate page click 2 Locate the certificate file and click Open 3 On the Device Certificate page click Server Certificate To upload a web server certificate 1 On the Server Certificate page click 2 Locate the certificate file and click Open 3 On the Server Certificate page click ...

Page 82: ...capture as a pcap file The file can be used for diagnostic and troubleshooting purposes Under Download Log you can save the system log to a file The Syslog settings are also available as parameters in the configuration file See log Module Log Settings on page 119 Syslog Settings Setting Description Enable Syslog Enable log output to syslog server Server address Syslog server IP address Server port...

Page 83: ...cation that an error or critical condition can occur if action is not taken INFO Normal operational messages DEBUG Developer messages for troubleshooting debugging purposes Network Trace To perform a network trace 1 Start a network trace by clicking The button changes to 2 Stop the network trace by clicking 3 Save the trace by clicking Your browser should prompt you to save the capture pcap file D...

Page 84: ...or such as Notepad The settings within a configuration file are grouped into modules Most of the modules group their settings in the same way that settings are grouped on the VCS752 WebUI For example the time_date module in the configuration file contains the same settings that are on the Time and Date WebUI page For a complete list of VCS752 configuration file modules and their associated paramet...

Page 85: ...able is the VTech product model VCS752 for example If the provisioning URL specifies both a path and filename then the VCS752 retrieves only the configuration file specified 3 The VCS752 restarts after one minute of inactivity During provisioning the VCS752 reads the configuration file and validates each module and setting The VCS752 considers a setting valid if it is a valid data type formatted a...

Page 86: ...eck sync enables you to start a resynchronization remotely using your hosted server s web portal The Remote check sync settings are available only in the configuration file not the WebUI Repeatedly at a defined interval from 60 to 65535 minutes 45 days VCS752 restart If the VCS752 needs to restart after an auto update the restart happens only after the device has been idle for one minute To preven...

Page 87: ...AC specific file model _ MAC Address cfg The model variable is the VTech product model for example VCS752 For more information about the MAC specific configuration file see Guidelines for the MAC Specific configuration file on page 89 If the provisioning URL specifies a path only with no filename then by default the VCS752 will fetch both files However if the provisioning URL specifies both a path...

Page 88: ...and an idle screen logo in bmp format Links to data files are in the configuration file s file module This is where you enter any URLs to the data files that the VCS752 conference phone may require None of the data files are exported when you export a configuration file from the VCS752 However you can export a Directory or Blacklist xml file using the WebUI After modifying the xml file you can use...

Page 89: ...ation template and save it as the general configuration file The remaining settings will make up the MAC specific configuration file which you will have to copy and edit for each VCS752 Guidelines for the MAC Specific configuration file The VCS752 downloads the MAC specific configuration file after the general configuration file You must create a MAC specific configuration file for each VCS752 in ...

Page 90: ...s well as spaces To encrypt a configuration file 1 Optional Place your configuration file in the same folder as the openssl executable file If the configuration file is not in the same folder as the openssl executable file you can enter a relative pathname for the infile in the next step 2 Double click the openssl exe file 3 On the openssl command line type enc aes 256 cbc pass pass passphrase1234...

Page 91: ...ioning page under Resynchronization select Use Encryption for configuration file 3 Enter the 16 character passphrase that you created when you encrypted the configuration file 4 Click You must ensure that configuration files are encrypted when enabling AES Encryption Decrypting an unencrypted file will result in a garbage file that is not processed This will also be logged as an error in the syste...

Page 92: ...nize the modules within the configuration file itself The configuration file settings can be listed in any order and the configuration file will still be valid The modules included in the configuration file are sip_account Module SIP Account Settings on page 93 network Module Network Settings on page 106 provisioning Module Provisioning Settings on page 110 time_date Module Time and Date Settings ...

Page 93: ...re identified by the account number from 1 to 3 for the VCS752 For example for account 1 you would set sip_account 1 sip_account_enable 1 sip_account 1 label Line 1 sip_account 1 display_name 1001 sip_account 1 user_id 2325551001 and so on For account 2 you would set sip_account 2 sip_account_enable 1 sip_account 2 label Line 2 sip_account 2 display_name 1002 sip_account 2 user_id 2325551002 and s...

Page 94: ...sables automatic answering of pages for account x Values 0 disabled 1 enabled Default 0 Setting sip_account x auto_answer_during_active_call Description Enables or disables automatic answering of pages for account x when account x has an active call Values 0 disabled 1 enabled Default 0 Setting sip_account x dtmf_transport_method Description Sets the transport method for DTMF signalling for accoun...

Page 95: ...istration_expires Description Sets the expiration time in seconds of the current registration for account x Values 30 7200 Default 3600 Setting sip_account x registration_retry_time Description Sets the retry frequency of the current registration for account x Values 1 1800 Default 10 Setting sip_account x primary_outbound_proxy_server_address Description Sets the outbound proxy server IP address ...

Page 96: ...ec for account x Values none g711u g711a g729 g726 g722 Default g711a Setting sip_account x codec_priority 3 Description Sets the third highest priority codec for account x Values none g711u g711a g729 g726 g722 Default g726 Setting sip_account x codec_priority 4 Description Sets the fourth highest priority codec for account x Values none g711u g711a g729 g726 g722 Default g722 Setting sip_account...

Page 97: ...Values 0 63 Default 46 Setting sip_account x sip_dscp Description Sets the Signalling Quality of Service Layer 3 DSCP for account x Values 0 63 Default 26 Setting sip_account x normal_jitter Description Sets the oRTP jitter buffer in milliseconds Values 30 500 Default 80 Setting sip_account x local_sip_port Description Sets the Local SIP port for account x Values 1 65535 Default Account 1 5060 Acc...

Page 98: ...lank Setting sip_account x access_code_dnd_on Description Sets the do not disturb DND ON feature access code for account x Values Text string Default Blank Setting sip_account x access_code_dnd_off Description Sets the do not disturb DND OFF feature access code for account x Values Text string Default Blank Setting sip_account x access_code_cfa_on Description Sets the Call Forward All ON feature a...

Page 99: ...call_block_on Description Sets the Anonymous Call Block ON feature access code for account x Values Text string Default Blank Setting sip_account x access_code_anonymous_call_block_off Description Sets the Anonymous Call Block OFF feature access code for account x Values Text string Default Blank Setting sip_account x access_code_outgoing_call_anonymous_on Description Sets the Anonymous Outgoing C...

Page 100: ...les or disables message waiting indicator subscription for account x Enable if SUBSCRIBE and NOTIFY methods are used for MWI Values 0 disabled 1 enabled Default 0 Setting sip_account x mwi_subscription_expires Description Sets the MWI subscription expiry time in seconds for account x Values 0 65535 Default 3600 Setting sip_account x mwi_ignore_unsolicited Description Enables or disables ignoring o...

Page 101: ...ption Sets the STUN server port Values 1 65535 Default 3478 Setting sip_account x nat_traversal_udp_keep_alive_enable Description Enables or disables UDP keep alives Keep alive packets are used to maintain connections established through NAT Values 0 disabled 1 enabled Default 1 Setting sip_account x nat_traversal_udp_keep_alive_interval Description Sets the interval in seconds for sending UDP kee...

Page 102: ...ip_session_timer_min Description Sets the session timer minimum value in seconds for account x Values 90 65535 Default 90 Setting sip_account x sip_session_timer_max Description Sets the session timer maximum value in seconds for account x Values 0 65535 Default 1800 Setting sip_account x check_trusted_certificate Description Enables or disables accepting only a trusted TLS certificate for account...

Page 103: ...tension The target parking lot extension will be taken from the following order of priority if both values exist Park PFK Value Call Park FAC Value Values broadsoft asterisk Default broadsoft Setting sip_account x preferred_ptime Description Enter the packetization interval time in milliseconds Values 10 20 30 40 50 60 Default 20 Setting sip_account x call_rejection_response_code Description Selec...

Page 104: ... the caller ID that is displayed for outgoing calls using account x Values Text string Default Blank Setting sip_account x user_id Description Sets the account ID for account x Depending on your service provider s specifications this could be an extension number Note Do not enter the host name e g sipservice com The configuration file automatically adds the default host name Values Text string Def...

Page 105: ...for account x When enabled features configured on the service provider s web portal will automatically be updated on the device s WebUI Values 0 disabled 1 enabled Default 0 Setting sip_account x mwi_uri Description Sets the MWI URI that will be used for MWI subscription If this setting is left blank the VCS752 uses the account x user ID for MWI subscription Values SIP URI text string Default Blan...

Page 106: ...s the Local RTP port range end Values 1 65535 Default 19000 Setting network vlan wan enable Description Enables or disables the WAN VLAN Values 0 disabled 1 enabled Default 0 Setting network vlan wan id Description Sets the WAN VLAN ID Values 0 4095 Default 0 Setting network vlan wan priority Description Sets the WAN port priority Values 0 7 Default 0 Setting network lldp_med enable Description En...

Page 107: ...x EAPOL MD5 password Values Text string Default Blank Setting network vendor_class_id Description Sets the vendor ID for DHCP option 60 Values Text string Default Vtech Vesa VCS752 Setting network user_class Description Sets the user class for DHCP option 77 Values Text string Default Vtech Vesa VCS752 Setting network ip_dns_cache_clear_timeout Description Sets the interval in minutes between remo...

Page 108: ... Setting network nat public_sip_port Description Sets the public SIP port Values 1 65535 Default 5060 Setting network nat public_rtp_port_start Description Sets the public RTP port range start Values 1 65535 Default 18000 Setting network nat public_rtp_port_end Description Sets the public RTP port range end Values 1 65535 Default 19000 Setting network ip dhcp_enable Description Indicates whether D...

Page 109: ...ork Values Text string IPv4 Default Blank Setting network ip gateway_addr Description Sets the Gateway IP address Values Text string IPv4 Default Blank Setting network ip dns1 Description Sets the primary DNS server IP address Values Text string IPv4 Default Blank Setting network ip dns2 Description Sets the secondary DNS server IP address Values Text string IPv4 Default Blank ...

Page 110: ... provisioning firmware_url Description Sets the URL for the server hosting the firmware file Values Text string Default Blank Setting provisioning fw_server_username Description Sets the authentication name for the server hosting the firmware file Values Text string Default Blank Setting provisioning fw_server_access_password Description Sets the authentication password for the server hosting the ...

Page 111: ...159 160 Default 66 Setting provisioning dhcp_option_priority_2 Description Sets the second priority DHCP option for the provisioning firmware file check Values 66 159 160 Default 159 Setting provisioning dhcp_option_priority_3 Description Sets the third priority DHCP option for the provisioning firmware file check Values 66 159 160 Default 160 Setting provisioning resync_mode Description Sets the ...

Page 112: ... weekdays from 0 Sunday to 6 Saturday For example 5 6 0 means the provisioning check will be performed on Friday Saturday and Sunday Values 0 6 Default Blank Setting provisioning weekdays_start_hr Description Sets the hour when the device checks for new firmware and or configuration files Values 0 23 Default 0 Setting provisioning weekdays_end_hr Description Sets the hour when the device stops che...

Page 113: ...r the key that was generated when you encrypted the file Values Text string Default Blank Setting provisioning check_trusted_certificate Description Enables or disables accepting only a trusted TLS certificate for access to the provisioning server Values 0 disabled 1 enabled Default 0 Setting provisioning pnp_enable Description Enables or disables the VCS752 checking for the provisioning URL using...

Page 114: ...d in plain text This parameter is not available on the WebUI The passwords affected are network eapol access_password provisioning fw_server_access_password provisioning server_access_password profile admin access_password profile user access_password sip_account x authentication_access_password remoteDir ldap_access_password remoteDir broadsoft_access_password Values 0 disabled 1 enabled Default ...

Page 115: ...ying the date Values DD MM YY MM DD YY YY MM DD Default DD MM YY Setting time_date 24hr_clock Description Enables or disables 24 hour clock Values 0 disabled 1 enabled Default 1 Setting time_date ntp_server Description Enables or disables NTP server to set time and date Values 0 disabled 1 enabled Default 1 Setting time_date ntp_server_addr Description Sets the URL for the NTP server Values Text s...

Page 116: ... Canary Europe London Africa Casablanca Europe Tirane Europe Vienna Europe Brussels Europe Zagreb Europe Prague Europe Copenhagen Europe Paris Europe Berlin Europe Budapest Europe Rome Europe Luxembourg Europe Skopje Europe Amsterdam Africa Windhoek Europe Tallinn Europe Helsinki Asia Gaza Europe Athens Asia Jerusalem Asia Amman Europe Riga Asia Beirut Europe Chisinau Europe Kaliningrad Europe Buc...

Page 117: ... Sets the month that daylight savings time starts Values January December Default March Setting time_date daylight_saving_start_week Description Sets the week that daylight savings time starts Values 1 5 Default 2 Setting time_date daylight_saving_start_day Description Sets the day that daylight savings time starts Values Sunday Monday Tuesday Wednesday Thursday Friday Saturday Default Sunday Sett...

Page 118: ...savings time ends Values 00 00 23 00 Default 02 00 Setting time_date daylight_saving_amount Description Sets the daylight savings time offset in minutes Values 0 255 Default 60 Setting time_date timezone_dhcp_option Description Enables or disables DHCP option 2 100 101 for determining time zone information Values 0 disabled 1 enabled Default 0 Setting time_date ntp_server_update_interval Descripti...

Page 119: ...e The log settings follow the format log element All the log settings are included in the general configuration file Setting log syslog_enable Description Enables or disables log output to syslog server Values 0 disabled 1 enabled Default 0 Setting log syslog_server_address Description Sets the syslog server IP address Values Text string IPv4 Default Blank Setting log syslog_server_port Descriptio...

Page 120: ... conference phone s access to the LDAP directory Values 0 disabled 1 enabled Default 0 Setting remoteDir ldap_directory_name Description Sets the LDAP directory name Values Text string Default Blank Setting remoteDir ldap_server_address Description Sets the LDAP server IP address Values Text string Default Blank Setting remoteDir ldap_port Description Sets the LDAP server port Values 1 65535 Defau...

Page 121: ...r directory may include attributes like cn common name or ou organizational unit or dc domain component For example ou accounting dc vtech dc com Values Text string Default Blank Setting remoteDir ldap_max_hits Description Sets the maximum number of entries returned for an LDAP search Limiting the number of hits can conserve network bandwidth Values 0 32000 Default 200 Setting remoteDir ldap_searc...

Page 122: ...ank Setting remoteDir ldap_lastname_attribute Description Sets the last name attributes Values Text string Default Blank Setting remoteDir ldap_work_number_attributes Description Sets the number attributes Enter the number attributes that you want the VCS752 to display for each entry returned after an LDAP search Separate each attribute with a space For example telephoneNumber mobile will display ...

Page 123: ...e matched against LDAP entries If a match is found the LDAP entry is displayed for dialing Values 0 disabled 1 enabled Default 0 Setting remoteDir broadsoft_enable Description Enables or disables the Broadsoft phonebook Values 0 disabled 1 enabled Default 0 Setting remoteDir broadsoft_display_name Description Sets the Broadsoft Phonebook display name Values Text string Default Blank Setting remote...

Page 124: ...oadsoft_dir_type Description Sets the Broadsoft Phonebook directory type Values Group GroupCommon Enterprise EnterpriseCommon Personal Default Group Setting remoteDir ldap_check_certificate Description Enables or disables accepting only a trusted LDAP certificate Values 0 disabled 1 enabled Default 0 Setting remoteDir broadsoft_check_certificate Description Enables or disables accepting only a tru...

Page 125: ...follow the format web element All the web settings are included in the general configuration file Setting web http_port Description Sets the http port when http is enabled Values 1 65535 Default 80 Setting web https_enable Description Sets server to use the https protocol Values 0 disabled 1 enabled Default 0 Setting web https_port Description Sets the https port when https is enabled Values 1 655...

Page 126: ...General configuration file settings Setting user_pref account x ringer Description Sets the ring tone for account x Values 1 10 Default 1 Setting user_pref web_language Description Sets the language that appears on the WebUI Values en fr es Default en Setting user_pref language Description Sets the language that appears on the device screen Values en fr es Default en Setting user_pref idle_to_logo...

Page 127: ... users edit or enter text on the LCD Note This setting is not available on the phone menu or WebUI and applies to models sold and installed outside North America only Values number uc_western lc_western uc_ru lc_ru uc_el lc_el Default uc_western lc_western number Setting user_pref backlight_timeout Description Sets the backlight timeout in seconds Values 10 60 Default 30 Setting user_pref hold_rem...

Page 128: ...user_pref backlight Description Sets the backlight brightness level Values off low medium high Default high Setting user_pref idle_backlight Description Sets the backlight brightness level when the VCS752 is idle Values off low medium high Default off Setting user_pref absent_timeout Description Sets the absent timeout the interval after going off hook with no action taken in seconds After the abs...

Page 129: ...enabled Default 0 Setting call_settings account x outgoing_anonymous_enable Description Enables or disables outgoing anonymous calls Values 0 disabled 1 enabled Default 0 Setting call_settings account x dnd_enable Description Enables or disables Do Not Disturb for account x Values 0 disabled 1 enabled Default 0 Setting call_settings account x dnd_incoming_calls Description Sets whether incoming ca...

Page 130: ...Default Blank Setting call_settings account x cfna_enable Description Enables or disables Call Forward No Answer for account x Values 0 disabled 1 enabled Default 0 Setting call_settings account x cfna_target Description Sets the Call Forward No Answer target number for account x Values Text string Default Blank Setting call_settings account x cfna_delay Description Sets the Call Forward No Answer...

Page 131: ...l pad key ranging from 1 to 0 with 0 being the 0 OPER key All the speed dial settings are included in the MAC specific configuration file Setting speed_dial x name Description Sets the name associated with the phone number for dial pad key x The name is visible on the VCS752 LCD Values Text string Default Blank Setting speed_dial x number Description Sets the phone number that dial pad key x dials...

Page 132: ...rameters follow the format ringersetting x element where x is the instance of the setting ranging from 1 to 8 All the ringer settings are included in the general configuration file Setting ringersetting x ringer_text Description Enter the text that will match the info parameter and play the ringer tone The matching of the info parameter and ringer_text setting is case sensitive Values Text string ...

Page 133: ...CS752 has a default self signed web server certificate Provisioning Languages File parameter values are URLs that direct the VCS752 to the location of the file to be imported None of these settings are exported when you manually export the configuration from the VCS752 General configuration file settings Setting file https_user certificate Description URI of HTTPS server certificate to be imported...

Page 134: ...usted certificate Description URI of Broadsoft certificate to be imported for example protocol user password host port url path Values Text string Default Blank Setting file contact directory append Description URL of contact directory to be imported Entries in the imported file will be added to existing directory entries Values Text string Default Blank Setting file contact directory overwrite De...

Page 135: ...file will replace all existing directory entries Values Text string Default Blank Setting file bootup_logo Description URL of custom logo shown during bootup For logo specifications see Logo specifications on page 14 Values Text string Default Blank Setting file idle_logo Description URL of custom logo shown on the idle screen For logo specifications see Logo specifications on page 14 Values Text ...

Page 136: ...3 amp3 freq4 amp4 on duration off duration repeat count Where num of freq 0 4 freq1 0 65535 amp1 32768 32767 freq2 0 65535 amp2 32768 32767 freq3 0 65535 amp3 32768 32767 freq4 0 65535 amp4 32768 32767 on duration 0 2 32 off duration 0 2 32 repeat count 0 65535 All the tone definition settings are included in the general configuration file Setting tone call_waiting_tone num_of_elements Description...

Page 137: ... 0 0 0 300 0 1 Setting tone hold_reminder_tone element x Description Defines the hold reminder tone element x Values Tone element string Default Blank Setting tone inside_dial_tone num_of_elements Description Sets the number of tone elements for the dial tone Values 1 5 Default 1 Setting tone inside_dial_tone element 1 Description Defines the inside dial tone element 1 Values Tone element string D...

Page 138: ...ing tone stutter_dial_tone element x Description Defines the stutter dial tone element x Values Tone element string Default Blank Setting tone busy_tone num_of_elements Description Sets the number of tone elements for the busy tone Values 1 5 Default 2 Setting tone busy_tone element 1 Description Defines the busy tone element 1 Values Tone element string Default 2 480 180 620 180 0 0 0 0 500 500 6...

Page 139: ...eral configuration file settings MAC specific configuration file settings Setting tone ring_back_tone element 1 Description Defines the ringback tone element 1 Values Tone element string Default 2 440 180 480 180 0 0 0 0 2000 4000 65535 Setting tone ring_back_tone element x Description Defines the ringback tone element x Values Tone element string Default Blank Setting profile admin access_passwor...

Page 140: ...owed Values Text string Default Blank Setting page_zone x multicast_address Description Enter the multicast IP address that the VCS752 will monitor The range of valid IP addresses is 224 0 0 0 to 239 255 255 255 Values IPv4 IP address Default Blank Setting page_zone x multicast_port Description Enter the multicast port associated with the multicast IP The range of valid ports is 1 to 65535 Values ...

Page 141: ...ovisioning Manual Setting page_zone call_priority_threshold Description Set the call_priority_threshold If the paging zone priority page_zone x priority is higher or equal to the call priority then a multicast page can interrupt an active dialing or incoming call Values 1 10 Default 2 ...

Page 142: ...tkey idle Description Specifies the soft keys visible on the idle screen Values blank dir call_log redial message dnd cfwd cfna cfwd_all cfwd_busy intercom retrieve callback grp_pickup dir_pickup line settings pgm_dial_1 pgm_dial_2 pgm_dial_3 bt_connect bt_device1 bt_device2 Default redial line bt_device1 bt_device2 bt_connect blank call_log blank dir Setting softkey call_active Description Specif...

Page 143: ...al soft keys are like PFK quick dial keys and will dial a programmed number using a specified account You can enable up to three program dial soft keys x is the program soft key index number 1 2 or 3 Values text string Default blank Setting softkey program_dial x number Description Sets the number that the program dial soft key will dial Use in the string to indicate a one second pause for example...

Page 144: ... Bluetooth setting allows you to change the PIN that a cell phone must enter before connecting to the VCS752 via Bluetooth This PIN also must be entered at the VCS752 when connecting a Bluetooth headset Setting bt_settings pincode Description Sets the PIN used for connecting Bluetooth devices to the VCS752 Values Four digit code Default 0000 ...

Page 145: ...ter Make sure the AC power cord is securely plugged into the power adapter and a wall outlet not controlled by a wall switch Pages are not received The Page auto answer setting is set to Manual Check the General Account Settings The firmware upgrade or configuration update isn t working Before using the WebUI ensure you have the latest version of your web browser installed Some menus and controls ...

Page 146: ...on files on the SERVICING Firmware Upgrade Auto Upgrade page and the SERVICING Provisioning page If the phone is not downloading a MAC specific configuration file ensure the filename is all upper case Provisioning Use DHCP Option is enabled but the VCS752 is not getting a provisioning URL from the DHCP Server Ensure that DHCP is enabled in Network settings ...

Page 147: ...al storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your VCS752 conference phone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or...

Page 148: ...tions Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 97008 ATTN Information Technology Group VCS752 GPL code request If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Par...