35
Using the Phone
Using a shared line
Your phone may be configured to have one or more shared lines. This means
that a group of phones, including yours, can make and receive calls on the same
line. The shared line can have more than one programmable key assigned to it.
Ask your system administrator for the configuration that applies to your deskset.
Incoming calls on a shared line will ring every deskset that shares that line. When
someone answers the call, the other desksets stop ringing and return to idle
mode. In contrast, calls on a private line will ring only your deskset.
Incoming calls on a shared line look identical to
private-line calls, except that the
Forward
soft key
does not appear on the incoming call screen.
When to Use a Private Line Instead of a Shared
Line
Your system administrator should label your
deskset feature keys according to the type of line.
The labels should indicate which keys apply to the
shared line(s) and which keys apply to private lines.
In general, you should use private lines for direct calls to other desksets within
your organization. If you use a shared line to call other desksets, all the other
desksets that use that line will ring.
Call monitoring
One of the main features of shared lines is the ability to monitor call activity. You
can monitor the call activity by observing the Line key LED. On your deskset, the
LED is steady orange when a call has been answered at another deskset, and
flashes orange slowly when the user at another deskset puts a call on hold. See
“Programmable feature key lights” on page 21.
Putting a shared-line call on hold
After you answer a call on a shared line, you have two options for putting that call
on hold.
• You can put a call on hold by pressing the
HOLD
key. This puts a call on
“normal” hold. On a shared line, this means that other shared-line users can
see that the call is on hold, as indicated by the flashing orange Line key LED.
Other users can retrieve the call by pressing the flashing Line key. Your
deskset will return to idle mode. Putting a call on hold this way can be useful
if you want to hand off the call to someone else, or if you want to pick up the
held call at another deskset.
• You can also put a call on “private” hold, which means that other users
cannot see that the call is on hold. Their Line key LEDs continue to show a
steady orange, indicating that the call is active. This is useful if you plan to
resume the held call on the same deskset.
Answer
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Angela Martin
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Summary of Contents for ErisTerminal VSP735A
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