VTech VSP505, User Manual

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Appendix

Warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or 

“you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in 

material and workmanship, pursuant to the following terms and conditions, when installed and used normally 

and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer 

for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the 

limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s 

option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished 

replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of 

the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the 

Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products 

to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech 

repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty 

also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the 

repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; 

whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper 

installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or

2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized 

service representative of VTech; or

3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or 

cable or antenna systems; or

4. Product to the extent that the problem is caused by use with non-VTech accessories; or

5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have 

been removed, altered or rendered illegible; or

6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or 

Canada, or used for commercial or institutional purposes (including but not limited to Products used for 

rental purposes); or

7. Product returned without a valid proof of purchase (see item 2 on the next page); or

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems 

outside the unit.