V) Common Issues
I can’t connect to the Internet.
Are there three blue LEDs lit on the R565? If not:
Re-set the device
Power down the device by sliding the power switch located on the
side of the device to the “OFF” position. Wait 10 seconds. Then, slide
the power switch back to the “ON” position, and wait for the device to
reboot.
Confirm the SIM card is inserted properly
Did you remember to insert the SIM card? Is it inserted properly?
Power down the device, take the SIM card out, align the corner notch
at the bottom as shown in the previous illustration, and insert the
SIM. It should click in securely and not move if inserted properly.
If following the above steps does not resolve your connectivity
issue,
login to the R565 router as described on page 7. Look at the
upper right hand corner of the settings page. If you see the words
“LTE Signal” and an icon with at least one blue bar present, you are
connected to the VTel Wireless network. Any connectivity issues are
likely related to the device you’re attempting to use to access the In
-
ternet, or to the status of your account. If your bill is past due or you
have used all your data, you will be unable to access the Internet, so
please call Customer Service for assistance. If your account is current
and your router shows an LTE signal is present, try connecting to
the Internet using a different peripheral (a computer, a tablet, or a
smartphone).
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