HS 2000 System Administrator’s Handbook
Chapter 5. Troubleshooting
Multiway conference problems
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Multiway conference problems
During a multiway conference, one site’s video
cannot be seen by other sites
Ask the site to check these conditions:
■
The camera they selected to send video exists.
■
The lens cover is not on the camera.
■
The camera is pointed at something other than a blank wall.
■
The camera’s iris is open wide enough.
■
The camera’s cables are all tightly connected.
■
If the camera is a document camera, the camera’s power cord
is plugged into an electrical outlet.
Audio echo during conference
1
Have all the other sites mute their microphones.
2
Bring each site back one at a time. As each site is brought back,
check for echoing by talking.
3
When you hear echoes, have that site turn down its volume.
4
Continue until all sites are back and the echo is gone.
Note:
When you find a site causing an echo, do not assume
that the problem is solved. Echo can be caused by more
than one site.
