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12
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TROUBLESHOOTING
PROBLEM POSSIBLE
CAUSES
Heat does not come on
when the thermostat is
turned on
1. No power to unit – verify unit plugged. Check circuit
breaker or GFI (Ground Fault Indicator).
2. Problem with thermostat. (Call for service)
3. Loose wiring connection. (Call for service)
4. Pilot burner not lit. (Call for service)
5. Problem with gas valve (Call for service)
6. Problem with flame switch/thermocouple. (Call for service)
Pilot burner will not light
1. No power to unit – verify unit plugged. Check circuit
breaker or GFI (Ground Fault Indicator).
2. Manual gas valve not turned on.
3. Problem with on/off switch (Call for service)
4. Obstructed pilot orifice. (Call for service)
5. Pilot gas turned off at automatic pilot. (Call for service)
6. Problem with automatic pilot valve. (Call for service)
7. Problem with spark igniter module. (Call for service)
Pilot burner will not stay
lit
1. Low gas pressure - problem with regulator or system gas
pressure. (Verify or Call for Service)
2. Obstructed or wrong size pilot orifice. (Call for service)
3. Gas supply not purged of air. (Call for service)
4. Air blowing pilot out. (Call for service)
5. Problem with automatic pilot valve (Call for service)
Fat appears to smoke
excessively
1. Temperature set too high.
2. Moisture in food may be turning into steam
Food sticks to griddle or
burned around edges or
contains dark specs
1. Temperature set too high.
2. Griddle surface requires cleaning and/or seasoning.
3. Surface under food not covered with enough cooking oil.
Food under-cooked inside
1. Temperature set too high.
2. Food not cooked for long enough time.
Food tastes greasy or has
objectionable off-flavor
1. Food itself may have off-flavor.
2. Food stored improperly before cooking.
3. Too much griddle fat used.
4. Temperature set too low.
Noticeable build-up of
gum on griddle
1. Temperature set too high.
2. Griddle surface requires cleaning and/or seasoning.
3. Too much griddle fat used.
