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Troubleshoot your problem by using the chart below. If the freezer still does not
work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLESHOOTING
TROUBLESHOOTING & WARRANTY
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
Freezer does not
work
A. Freezer is not switched on
B. Unit is not plugged in or is
loose
C. Fuse has blown or is
defective
D. Wall power socket is
defective
A. Turn on the temperature
control dial. It may be in the
OFF, “0” position
B. Plug in the freezer
C. Check fuse, replace if
necessary
D. To be corrected by a
qualified electrician
The food is too warm
A. Temperature is not properly
adjusted
B. Top lid was open for an
extended period
C. A large quantity of warm
food was placed in the
freezer within the last 24
hours
D. The freezer is near a heat
source
A. Set the temperature control
dial to a cooler setting
B. Open the top lid only as
long as necessary. Check
door gasket for proper seal
C. Set the temperature control
dial to a colder setting
temporarily
D. Please look in the
“Protection From Heat and
Moisture” section
Heavy build-up of frost,
possibly also on the top
lid seal
NOTE:
This is normal
during high humidity
periods. Frequent door
openings will also cause
heavy frost buildup
A. Top lid seal is not air-tight
A. Carefully warm the leaking
sections of the top lid
gasket with a hair dryer (on
a cool setting). At the same
time, shape the warmed top
lid seal by hand such that it
sits correctly
Popping or cracking
sounds
A. When compressor comes
on
A. This is a normal sound of
coolant flowing through
condenser coils
Freezer door does not
shut properly
A. Possible blockage from
food containers or baskets.
A. Ensure nothing is blocking
the door
Freezer has an odor
A. Foods not properly sealed
B. Interior needs cleaning
A. Removed any contaminated
foods
B. Please refer to “Cleaning
and Care” section
Summary of Contents for Commercial Cool CCFE35
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