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TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
CUSTOMER SERVICE
IF THE FREEZER FAILS TO OPERATE:
A) Check to make sure that the freezer is plugged in securely. If it is not, remove the
plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE Freezer YOURSELF.
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the
W Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
CUSTOMER SERVICE
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the
W Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
Troubleshoot your problem by using the chart below. If the freezer still does not
work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLESHOOTING
TROUBLE
POSSIBLE CAUSE
Freezer does not
work
A. Freezer is not
switched on
B. Unit is not plugged in
or is loose
C. Fuse has blown or is
defective
D. Wall power socket is
defective
POSSIBLE REMEDY
A. Turn on the
temperature control
dial. It may be in the
OFF position
B. Plug in the freezer
C. Check fuse, replace if
necessary
D. To be corrected by a
qualified electrician
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
TROUBLESHOOTING & WARRANTY
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
TROUBLESHOOTING & WARRANTY
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
The food is too warm
A. Temperature is not
properly adjusted
B. Door was open for an
extended period
C. A large quantity
of warm food was
placed in the freezer
within the last 24
hours
D. The freezer is near a
heat source
A. Set the temperature
control dial to a cooler
setting
B. Open the door only
as long as necessary.
Check door gasket for
proper seal
C. Set the temperature
control dial to a colder
setting temporarily
D. Please look in the
“Protection From Heat
and Moisture” section
Heavy build-up of
frost, possibly also on
the door seal
NOTE:
· This is normal
during high
humidity
periods.
Frequent door
openings will
also cause
heavy frost
buildup
Popping or cracking
sounds
Freezer door does not
shut properly
Freezer has an odor
A. Door seal is not air-
tight (possibly after
reversing the door)
A. When compressor
comes on
A. The freezer door is
not properly aligned
B. Possible blockage
from food containers,
shelves, bins, etc.
A. Foods not properly
sealed
B. Interior needs
cleaning
A. Carefully warm the
leaking sections of
the door gasket with
a hair dryer (on a cool
setting). At the same
time, shape the warmed
door seal by hand such
that it sits correctly
A. This is a normal sound
of coolant flowing
through condenser coils
A. Re-align the freezer
door. Refer to the
“Door Alignment”
section
B. Ensure nothing is
blocking the door
A. Removed any
contaminated foods
B. Please refer to
“Cleaning and Care”
section
