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Armature Plate Hardware Installation Diagram 

Armature plate must be mounted to door using the rubber washer sandwiched between the metal washers 
provided. Do not excessively tighten bolt. Armature must float on door. Screw locking agent should be used 
on each screw. 

Care and Maintenance 

Magnetic locks have no internal moving parts and require a minimum amount of maintenance. If a buildup of 
dirt or grime accumulates on the surface of the lock or armature plate it is recommended that they be wiped 
clean with a non-abrasive cloth. 

The armature plate bolt and the hex head screws holding the magnet to header plate should be checked 
every three months to ensure a safe and secure installation. 

Trouble Shooting Guide 

Symptom

Cause

Solution

Incorrect input voltage 

Check voltage jumper position for 
correct voltage setting 

Low input voltage 

Check power supply voltage 
Wire gauge incorrect for wire run 

Misalignment of armature plate 

Armature plate must cover all 
magnetic poles of lock 

Armature plate screwed tight to door 

Armature plate must rock on door to 
align with lock 

Wrong hardware assembly 

A metal washer, rubber washer and 
metal washer must be between door 
and armature plate 

Door does not lock 

No power to door 

Check power directly at lock 

Insufficient holding force  

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