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W. Silver Products 5 Year Limited Warranty
W. Silver Products
(hereinafter referred to as “WSP”) extends this 5 Year Limited Warranty to the
original consumer purchaser (hereinafter referred to as the “purchaser”) of this motorized bed foundation
or motorized bed frame (hereinafter referred to as “adjustable bed”) to be warranted against defects in
materials or workmanship as provided herein. This Limited Warranty is not transferrable and the coverage
will terminate if the purchaser sells or otherwise transfers the product. WSP will, at its sole discretionrepair
or replace Purchaser’s adjustable bed. Warranty is only valid in the United States.
This warranty begins on the “warranty commencement date,” or the purchase date for new and
unused adjustable beds. In the event your adjustable bed was used for a display model, the “warranty
commencement date” is the date the adjustable bed was manufactured. Therefore, a display model is only
covered by a portion of the limited warranty. The purchaser must show original proof of purchase for any
warranty to be valid. If proof of purchase is not presented to WSP, then WSP shall have the final option to
determine if the adjustable bed is covered by any portion of this Limited Warranty. WSP retains the option
of using the manufacturing date as the warranty commencement date. This warranty is not transferrable
and is extended solely to the original purchaser.
Year 1: Full Coverage of Parts and Labor
This adjustable bed is warranted against defects in the workmanship or materials for a period of up
to (1) year for the date of purchase and for up to (1) year from the date of manufacture for those beds that
were purchased as display models. When notified by the purchaser within the first year, WSP will supply
replacement parts (at no cost to the purchaser) for any defective or malfunctioning adjustable bed part.
WSP must approve the part is defective or malfunctioning. Once approval is granted by WSP, WSP will
authorize all labor costs and transportation costs associated with the repair or replacement. All defective
or malfunctioning parts must be returned to WSP within 15 days or this (1) year warranty shall not apply.
Year 2: Full Coverage of Parts Only
If the defect or malfunction occurs during the second year from the Warranty Commencement Date,
WSP will replace any defective or malfunctioning part that is not excluded by this warranty. The purchaser
is responsible for all service, transportation, labor and shipping and handling costs related to the delivery
and/or replacement of the defective or malfunctioning part(s). This 2 Year Parts Warranty is valid once
the purchaser returns all defective or malfunctioning parts to WSP, or by an authorized WSP in-home
technician or agent within 15 days.
Years 3 through 5: Prorated Coverage of Non-Electrical Parts Only
Starting in the fourth year from the Warranty Commencement Date and through the end of the 5th
year from the Warranty Commencement Date, WSP will issue replacement parts for any mechanical part
found to be defective or malfunctioning. This does not apply to electronics, electrical components, massage
motors and lift motors. The purchaser is responsible to pay all service and transportation costs related to
receiving and installation of the new part and a portion of the cost of the defective or malfunctioning
mechanical part. The Purchaser will be required to pay 1/3 (one-third) of the (then) current replacement
cost of the part multiplied by the number of years past the third year from the Warranty Commencement
Date. This five (5) year warranty is valid once the purchaser returns all defective or malfunctioning parts
to WSP, or by an authorized WSP in-home technician or agent within 15 days.
Additional Terms and Conditions
This Limited Warranty does not include reimbursement for inconvenience, removal, part(s)
installation, bed set up, loss of use, shipping, set-up time or any other costs or expenses not expressly
covered in this warranty.
This warranty does not apply: (a) if any damage to the adjustable bed caused by the purchaser; (b)
if there has been any unauthorized repair or replacement parts; (c) if the adjustable bed has been damaged
caused by mishandling during transit or by other means, subjected to physical or electrical abuse or misuse,
or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in
the Owner’s Manual, this limited warranty, and any other applicable document published or approved by
WSP; (d) to damaged mattresses, bedding cables, electrical cords fabric or any other items supplied by
dealers (also known as resellers or retailers); (e) to modification of the adjustable bed without prior written
consent by WSP; (f) to costs for unauthorized service calls for the purpose of educating the consumer
about the adjustable base or locating proper functioning power outlets; (g) if the recommended weight
restrictions are exceeded; (h) if used in any environment or a commercial setting which was not intended,
such as but not limited to dormitories, hotels and rentals; (i) damage to the foam shroud by improper
handling or misuse; (j) to any damage caused by water, rain or flooding, of any kind; (k) fluids, including
bodily or other liquids including soda, coffee, drinks or any spilled liquids.
Repairs to or replacement of the adjustable bed or its components under the terms of this Limited
Warranty will apply to the original warranty period and will not serve to extend such period.
WSP holds no responsibility for in-home service on adjustable beds. WSP and its service technicians
will not be responsible for moving furniture or any other items not attached to the adjustable bed in order
to perform service on the adjustable bed. Purchaser should contact his dealer for any terms and conditions
relating to purchaser’s in-home service if any. Removal of product tag shall void warranty. The product
tag has both the model number and the serial numbers which serves as a means of identification to establish
one’s warranty rights.
The decision to repair or to replace defective parts under this warranty shall be made, or cause to be
made, by WSP at its option and in its sole exclusive discretion.
This Limited Warranty replaces all other warranties expressed or implied including the implied
warranties of merchantability and fitness for purpose and no one is authorized to assume or undertake
for WSP other liability in connection with the sale of the product. WSP shall not be liable for any
consequential or indirect damage of whatever kind, including personal injuries or damage to property,
except as provided herein.
Some states do not allow the exclusion of incidental or consequential damages, therefore the
above limitation or exclusion may not apply. The warranty gives the purchaser specific legal rights. The
purchaser may have other legal rights that vary from state to state. This warranty is valid in all 50 states.
This warranty is non-transferable.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER
THERE SHALL BE NO LIABILITY ON THE PART OF WSP AND THEIR RESPECTIVE
PARENTS, SUBSIDIARIES, DIVISIONS OR AFFILIATES FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM
OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS LIMITED WARRANTY.
Weight Limits:
The recommended weight limits are Twin/TwinXL/Full/FullXL/Split Queen/Queen/Split Cal King/
Split King: 650 lbs. (please see your Owner’s Manual for details). This product is not rated to support
weights in excess of these amounts inclusive of the mattress and bedding. The base will structurally support
this weight, provided it is evenly distributed across the bed base. The adjustable base is not designed
to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could
damage the bed and/or cause injury and will void the warranty.
NOTE:
If you experience any difficulties with your adjustable bed during the
warranty period, please consult the troubleshooting guide provided with your adjustable
bed and online, if applicable. If the difficulties persist after consulting the troubleshooting
guide, please call 888-846-3840. Please have your receipt and serial number available.
