(618) 665-3311 • www.wabash.net
Troubleshooting
and FAQ
How do I reboot my set top box?
To reboot the set top box, unplug the black power cord located on the back of the
set top box, wait about 10 seconds and plug the power cord in. The set top box will
go through a reboot series taking approximately 3-5 minutes.
Channel(s) are not working, what do I do?
Try changing the channel to another channel, then turn back to the channel that was
experiencing issues. This may clear up the problem. Check your other set top boxes to
see if there are problems with the channel on the other set top boxes in your home. If
the problem is occuring on all set top boxes in your home, please contact Customer
Service by calling 618-665-3311. If the issue is only occuring on one set top box,
reboot your set top box. If rebooting the set top box does not clear up the issue,
contact Customer Service at 618-665-3311.
What if I see a snowy screen or blue screen?
Check your TV input to make sure it is set on the correct input for your set top box.
My set top box will not respond, what do I do?
The colored LED light on your set top box power button should flash each time a
remote button is pressed. If this happens but the set top box does not respond to
your commands, reboot the set top box. If you continue to experience problems,
please contact Customer Service at 618-665-3311.
The remote control is not working. What do I do?
Make sure there isn’t anything between the remote and the the remote sensor on
your receiver, and that you are within 20 feet of the receiver when using your remote
control. Make sure that you are in the appropriate mode. To operate your set top box,
press the STB button on your remote control. Don't forget to check your batteries.
Whole-Home DVR
With Whole-Home DVR, you can record a program in the bedroom and view or delete
it in the family room. You can also pause, fast-forward, or rewind recorded shows on
every connected TV. With Whole-Home DVR, you have 4 streams which allows you to
record one show while watching another.
Can I record one channel and watch another?
Yes, you can record one channel and watch another. This feature should be activated
within 24 hours of installation. If you find that you cannot record on channel and watch
another, please contact the office at 618-665-3311.
What do I do if my input gets changed?
Get your original TV remote and push the input button until you get back to the
correct input. Some remotes will not have an input button, they may have a Source,
AV, or TV/Video button.
Cornerstone Group
©
2017
