Troubleshooting
Page 46
The pen side switch does
not work.
Be sure you are using the pen that originally came with your pen
display, or an Intuos3 pen. Other pens may not function properly.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display active area – do this without pressing
down on the pen tip.
From the Wacom Tablet control panel, verify that the side switch is
set to the proper function you are expecting to occur for the
application (and input tool) you are using. Check also which S
IDE
S
WITCH
M
ODE
option is selected. (These options are accessed by
clicking on the control panel O
PTIONS
... button.)
Make sure the status LED lights blue when you press the side
switch. If the LED does not light, verify that the USB cable is
plugged into an active USB port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware
(see “Troubleshooting” on page 37).
The pen tip and screen
cursor do not properly line
up.
Open the Wacom Tablet control panel and select the C
ALIBRATE
tab.
Continue with “Calibrating Cintiq” on page 29.
The screen cursor moves
but does not jump to the
pen tip location on the
display screen, and does
not follow the pen tip when
the pen is moved across
the display.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will
see an error message. If an error message appears, reboot your
computer. If the problem persists, see the Installation instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle
between P
EN
mode and M
OUSE
mode, make sure that your pen
display is operating in P
EN
mode.
When using Cintiq on a
multiple display system,
you cannot use the pen to
control the other display(s).
Make sure that one of the ExpressKeys is set to D
ISPLAY
T
OGGLE
, and
then press that key to cycle between pen control for the Cintiq and
your other displays. See the electronic Software User’s Manual for
details on working with D
ISPLAY
T
OGGLE
.
You can also use your pen to control the other displays in M
OUSE
mode. To use M
OUSE
mode, first set the pen’s DuoSwitch to M
ODE
T
OGGLE
.... Then use the switch to toggle between P
EN
mode and
M
OUSE
mode.
