TROUBLESHOOTING
Page 28
TROUBLESHOOTING
Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom
recommends you do the following:
1.
If the Wacom driver failed to load properly, first perform the recommended action in any error
message that may appear on your screen. If that does not solve the problem, refer to the
troubleshooting procedures in this chapter.
2.
See
Display Troubleshooting
on page 29, or look in the
Troubleshooting Tables
on page 31.
Your problem may be described there and you can try the solution offered.
3.
Open the Wacom pen display tablet Read Me file for late-breaking information.
4.
If you are having a compatibility conflict between the DTU-710 and a new hardware or software
product, check if a newer pen tablet software driver is available. See
Obtaining Driver Downloads
on page 38 for information on downloading an updated software driver. Wacom periodically
updates the software driver to maintain compatibility with new products.
5.
Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
6.
If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See the Read Me file for information on where to obtain support for
your region.
TESTING THE DTU-710
If the DTU-710 does not power up, check the following:
•
Verify that the cabling between the DTU-710 and your computer is correct. Be sure the power
adaptor is plugged into an active AC outlet and that it is connected to the DTU-710. Verify that any
other display connection(s) to your video card are correct.
•
Verify that the DTU-710 is powered on.
•
The DTU-710 power LED should light whenever the cabling is properly connected and the
DTU-710 power switch is on. When the computer is turned on and a video signal is received, the
DTU-710 display will activate and the power LED will glow blue.
If there is no display, verify that your video card has been properly installed and is functional. If you
have another display that is compatible with your video card, you can connect that display to the
card in order to verify that the video card is operating correctly.
TESTING THE PEN TABLET AND PEN
If you cannot make a selection on the display screen with the pen:
•
Test the pen by pressing the pen tip or the eraser against the surface of the pen display tablet.
The tablet status LED should light blue.
•
Now, without applying pressure to the pen tip but keeping it within 5 mm (0.2 inch) of the pen
display tablet surface, press the side switch (when equipped). The status LED should again light
blue.
If the status LED does not light blue for these tests, be sure you are using the correct pen that came
with your pen display tablet. Verify also that the USB cable is plugged in; the LED will not light if the
USB cable is not plugged into an active port. If you are still having problems, you may have a defective
pen or pen display tablet.
DTU-710_Manual.fm Page 28 Monday, August 30, 2004 3:49 PM