TROUBLESHOOTING
Page 31
TROUBLESHOOTING TABLES
If you encounter problems with the DTU-710 Interactive Pen Display, refer to the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
Read Me file for the latest information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow
the links to the FAQs.
GENERAL PROBLEMS
The computer does not
have an available USB port.
Check if there is an available USB port on a USB hub. If none are
available you will need to add a USB hub or USB card.
The tablet power LED is off.
Make sure the pen display tablet power switch is turned on.
Check that the AC power adaptor is plugged into both the pen display
tablet and an active power outlet.
Use only the power adaptor that came with the pen display tablet;
other adaptors may cause damage to your product.
The pen works only in
mouse mode and does not
draw with pressure-
sensitivity
The tablet driver software was not installed or did not load properly.
Make sure the pen tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the
Installation
section of this manual.
Some applications, including Photoshop 7.0 and greater, require that
you turn on the pressure capabilities before the pen will respond as a
pressure-sensitive tool.
The pen selects everything
or will not stop drawing.
Open the Tablet control panel and go to the P
EN
tab. Move the T
IP
F
EEL
slider toward F
IRM
. If this does not help, see
Testing the Pen
Tablet and Pen
on page 28.
Double-clicking is difficult.
Be sure you are quickly tapping the display screen twice in the same
place on the pen display tablet’s active area. Wacom recommends
using the side switch (when equipped) to double-click. See
Adjusting
Double-Click
on page 20.
Try increasing the D
OUBLE
C
LICK
D
ISTANCE
or using a lighter T
IP
F
EEL
.
Windows:
Try setting your system to launch programs with a single
click. See
Using the Pen
on page 16.
The eraser selects
everything or will not stop
erasing.
Open the Tablet control panel and go to the P
EN
tab. Move the
E
RASER
F
EEL
slider toward F
IRM
. If this does not help, see
Testing the
Pen Tablet and Pen
on page 28.
You notice a delay at the
beginning of pen strokes.
Try decreasing the D
OUBLE
C
LICK
D
ISTANCE
. See
Adjusting Double-
Click
on page 20.
You have to press hard with
the pen when clicking or
drawing.
Open the Tablet control panel and go to the P
EN
tab. Move the T
IP
F
EEL
slider toward S
OFT
.
DTU-710_Manual.fm Page 31 Monday, August 30, 2004 3:49 PM