TROUBLESHOOTING
Page 32
The pen tip does not
function.
Be sure you are using the pen that originally came with your pen
display tablet. Other pens may not function properly on the DTU-710
Interactive Pen Display.
Make sure the status LED lights blue when the tip is pressed.
Verify also that the USB cable is plugged in; the LED will not light if
the USB cable is not plugged into an active port. If the LED does not
light, you may have defective hardware (see
Troubleshooting
on
page 28).
The side switch does not
work.
Be sure you are using the pen that originally came with your pen
display tablet. Other pens may not function properly on the DTU-710
Interactive Pen Display.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display tablet’s active area – do this without
pressing down on the pen tip.
From the Tablet control panel, verify that the side switch is set to the
proper function you are expecting to occur.
Make sure the status LED lights blue when you press the side switch.
Verify also that the USB cable is plugged in; the LED will not light if
the USB cable is not plugged into an active port. If the LED does not
light, you may have defective hardware (see
Troubleshooting
on
page 28).
The pen tip and screen
cursor do not properly line
up.
Open the Tablet control panel and select the C
ALIBRATE
tab.
Continue with
Calibrating the DTU-710
on page 19.
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
Make sure the Wacom tablet driver has loaded properly by opening
the Tablet control panel. If the driver did not load you will see an error
message. If an error message appears, reboot your computer. If the
problem persists, refer to the appropriate
Installation
instructions for
your platform and reinstall the Wacom tablet software.
(For Macintosh, you must restart your computer after installing the
Wacom tablet driver for proper tablet operation.)
If you have customized the side switch (when equipped) on your pen
to toggle between pen mode and mouse mode, make sure that your
pen display tablet is operating in pen mode. See
Customizing the
Side Switch Button Functions
on page 20.
The screen cursor jumps
back when using your
regular mouse or trackball.
When the pen is not in use, place it in the pen stand or some location
near the pen display tablet, but not on the display. Leaving your pen
on the display may interfere with screen cursor positioning when
using other input devices.
DTU-710_Manual.fm Page 32 Monday, August 30, 2004 3:49 PM
