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TROUBLESHOOTING
The problems and solutions described in this section are applicable to the Cintiq when it is operating in
Desktop mode. You have several options available for troubleshooting:
1. If the Cintiq does not function properly, refer to
display troubleshooting (desktop mode)
. The problem and solutions may be described there.
2. Check the N
OTES
file provided with the driver download for updates.
3. Visit www.wacom.com, choose the Wacom website for your region and check the product FAQs
).
4. If you are having a compatibility conflict between the Cintiq and a new hardware or software product,
see
for information on downloading an updated software driver. Wacom periodically
updates the software driver to maintain compatibility with new products.
5. Try
Testing the Cintiq in Desktop Mode
6. If you have tried the suggestions in this manual and still cannot resolve the problem, contact Wacom for
for information on where to obtain support for your region.
SOFTWARE UPDATES
Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you
are having a compatibility problem between the Cintiq and a new hardware or software product, it may be
helpful to download a new software driver (when available) from the Internet.
Visit the Wacom website at www.wacom.com for product drivers or other software updates.
Testing the Cintiq in Desktop Mode
Testing controls and input tools
Tablet troubleshooting
Support options
Service and repair