71
71
The eraser selects everything
or will not stop erasing.
•
Open the Wacom Tablet control panel and go to the E
RASER
tab and
move the E
RASER
F
EEL
slider toward F
IRM
.
•
Select C
USTOMIZE
... and increase the C
LICK
T
HRESHOLD
setting.
If this does not help, see
testing controls and input tools
.
You notice a delay at the
beginning of pen or inking
strokes.
Open the Wacom Tablet control panel, go to the P
EN
tab and decrease
the T
IP
D
OUBLE
C
LICK
D
ISTANCE
, or move the T
IP
D
OUBLE
C
LICK
D
ISTANCE
slider to the O
FF
position in order to turn off double-click assist.
You have to press hard with
the pen when clicking,
drawing, or writing.
Open the Wacom Tablet control panel and go to the P
EN
tab.
Move the T
IP
F
EEL
slider toward S
OFT
, or select C
USTOMIZE
... and
decrease the S
ENSITIVITY
and C
LICK
T
HRESHOLD
settings.
The pen tip does not function.
•
Be sure you are using only the pen that came with your product, or
a Wacom accessory pen specified for use with the Cintiq. Other
pens may not function properly on the Cintiq.
•
Check the Wacom Tablet control panel P
EN
tab and verify that a
C
LICK
function is assigned to the pen tip.
•
Verify that the USB cable is plugged into an active port on your
computer or on a USB hub.
The pen tip and screen cursor
do not properly line up.
Open the Wacom Tablet control panel and select the C
ALIBRATE
tab.
In Mobile Mode, use the Calibrate function from the Mobile Center.
.
Changing the function settings
for an input tool has no effect.
Make sure you change the settings for the tool and application that you
are using. See
The pen side switch does not
work.
•
Be sure you are using only the pen that came with your product, or
a Wacom accessory pen specified for use with the Cintiq. Other
pens may not function properly on the Cintiq.
•
Be sure to press the side switch when the pen tip is within 5 mm
(0.2 inch) of the Cintiq active area. Do this without pressing down
on the pen tip.
•
In the Wacom Tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur for the application
and tool you are using.
•
Check the S
IDE
S
WITCH
M
ODE
. If C
LICK
& T
AP
is selected, you will
need to first press the side switch, then touch the pen tip to the pen
screen surface in order to perform a click function.
The screen cursor moves but
it does not jump to the pen tip
location when placed on the
screen, and it does not follow
the pen tip when moving the
pen across the display.
•
Make sure the Wacom driver has loaded properly by opening the
Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to
and reinstall the Wacom driver
software. On a Mac, you must restart your computer after installing
the Wacom driver for proper operation.
•
If you have customized the side switch on your pen to toggle
between pen mode and mouse mode, make sure that your Cintiq is
operating in pen mode.
