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TESTING THE CINTIQ IN DESKTOP MODE
1. If there is no display:
•
Make sure that your computer is turned on.
•
Verify that the Cintiq is connected to an active digital video port.
•
Check that your video card has been properly installed and is functional. If you have another display
that is compatible with your video card, you can connect that display to the card in order to verify
that the video card is operating correctly.
2. Verify that the pen and the tablet portion of your Cintiq are working:
•
Verify that the USB cable is plugged into an active USB port. If the Cintiq is plugged into a USB hub,
try plugging it directly into the USB port on your computer.
•
Be sure that the USB port to which you are connecting has not been disabled. It may be necessary
to check your system BIOS setting to verify that you have connected the Cintiq to an active USB
port.
3. Check the ExpressKeys and Rocker Ring. See
testing controls and input tools
and
ExpressKeys, Rocker Ring, and Center Button
.
4. Check any other tool(s), such as the optional Airbrush. See
testing controls and input tools
.
If you are still having problems, you may have a defective pen or Cintiq.
After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom
settings you may originally have been using.
