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74
MAC-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
Cintiq preferences have not
yet been created.
The tablet portion of the Cintiq was not detected at startup. Make sure
the USB cable is securely connected to an active USB port on your
computer or USB hub.
From the G
O
menu, select U
TILITIES
and launch the S
YSTEM
P
ROFILER
.
Select USB from the H
ARDWARE
section of the C
ONTENTS
list. A Wacom
USB Cintiq model should be listed. If a model is not listed, check the
Cintiq USB cable connection or try plugging the Cintiq into a different
USB port.
If this does not help, contact Wacom for support. See
.
You suspect the Cintiq
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.
Use the Wacom Tablet Utility to work with preferences. Close any open
applications. Open the main A
PPLICATIONS
folder. Then open the
W
ACOM
T
ABLET
folder and run the W
ACOM
T
ABLET
U
TILIT
y.
•
It is a good idea to first back up your tablet preferences. In the
Wacom Tablet Utility, select C
URRENT
USER
or A
LL
USERS
. Then click
B
ACKUP
... and follow the prompts.
•
Delete the tablet preferences as follows:
Single user. When the utility starts, select C
URRENT
USER
and click
R
EMOVE
. Log out, then log back in. When the Cintiq driver loads it
will create a new preferences file with the factory defaults.
Multiple users. When the utility starts, select A
LL
USERS
and click
R
EMOVE
. Log out, then log back in. When the Cintiq driver loads it
will create new preferences files with the factory defaults.
You can quickly restore tablet preferences that have been backed up
for the C
URRENT
USER
or A
LL
USERS
by clicking R
ESTORE
... within the
utility.
Note: Do not manually remove the W
ACOM
T
ABLET
.
PREFPANE
file from the
main L
IBRARY
P
REFERENCE
P
ANES
folder. This file is only to be
removed when uninstalling the Wacom software driver, and then
only when using the Wacom Tablet Utility.
Recalibrate the Cintiq. See
.
