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TROUBLESHOOTING 

Most of the time your tablet will work flawlessly.  But if you are having trouble, Wacom recommends you do 
the following:

1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error 

message that may appear on your screen.  If that does not solve the problem, refer to the 
troubleshooting procedures in this chapter.

2. Look in the 

troubleshooting tables

.  Your problem may be described there and you can try the solution 

offered.

3. Open the Wacom tablet Read Me file for late-breaking information.

4. Test your tablet and input tools.  See 

testing your tablet

 and 

testing your tools

.

5. If you are having a compatibility conflict between Graphire4 and a new hardware or software product, 

check if a newer Wacom tablet software driver is available.  See 

obtaining driver downloads

 for 

information on downloading an updated software driver.  Wacom periodically updates the software driver 
to maintain compatibility with new products.

6. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.

7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact 

Wacom for Technical Support.  See 

technical support options

 and the Read Me file for information on 

where to obtain support for your region.

Testing your tablet
Testing your tools
Troubleshooting tables
Technical support options
Obtaining driver downloads

Summary of Contents for GRAPHIRE 4

Page 1: ...INDEX CONTENTS INDEX CONTENTS 1 1 TROUBLESHOOTING CUSTOMIZING PEN POP UP MENU CORDLESS MOUSE USING TABLET CORDLESS MOUSE PEN TABLET User s Manual for Windows Macintosh...

Page 2: ...gistered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporatio...

Page 3: ...izing the Pop up Menu 33 TROUBLESHOOTING 34 Testing your tablet 35 Testing your tools 35 Troubleshooting tables 36 General problems 36 Windows specific problems 39 Macintosh specific problems 40 Techn...

Page 4: ...our license and warranty and more Note This manual does not contain information on installing your tablet Please refer to your product Quick Start Guide and to the automated software installer located...

Page 5: ...ont page Go to table of contents Go to index Go back to previous view Page back or page forward Go to beginning of section Go to topic Topic continued Adobe Reader provides you with additional tools f...

Page 6: ...you are new to using a pen tablet and tablet input tools read the following sections to learn about your Graphire4 tools and how to use them with the tablet Tablet features Input tools Setting up you...

Page 7: ...active window It can also be customized to perform a variety of button functions Graphire4 pen The pen is a pressure sensitive freehand tool for image editing and creating natural looking pen and brus...

Page 8: ...se or guarantee that Wacom products will cure or prevent in whole or in part mouse induced repetitive stress symptoms injuries or conditions Individual results may vary Always obtain competent medical...

Page 9: ...b or forefinger but not accidently press them while drawing You can tilt the pen in any way that feels most comfortable for drawing Your tablet also comes with an integrated pen storage compartment Wh...

Page 10: ...r with a pick up and slide motion similar to using a traditional mouse Hints If you are used to working with a mouse and find that using a pen is somewhat difficult try the eye hand coordination exerc...

Page 11: ...ct and move objects on the screen To drag first point to an object Then press the pen tip to the tablet and slide it across the tablet surface The selected object will move across the screen To select...

Page 12: ...y brush characteristics width color and opacity These characteristics can be controlled much better by the pen s pressure sensitivity you can vary line width blend colors and change opacity with the p...

Page 13: ...likewise will take a bit of practice to master the technique of positioning the screen cursor in PEN MODE This may seem difficult at first but it is more natural and faster than in MOUSE MODE This exe...

Page 14: ...the cordless mouse The right button is set to RIGHT CLICK by default and displays a context menu when pressed The left button is set to CLICK by default and is the primary button used for selecting Th...

Page 15: ...a tablet wheel located above the tablet active area By default the ExpressKeys are set to simulate the FORWARD and BACK functions within Internet browsers ExpressKeys Press the keys to move FORWARD r...

Page 16: ...pen then set a key to right or double click Choose from any of the other available functions Depending on the function you have chosen you can also press the keys with your secondary hand to toggle be...

Page 17: ...ir original positions You can then turn the tablet face up Note To customize the underlay with a design that covers the entire electronic portion of the tablet templates are provided in the TEMPLATES...

Page 18: ...to customize on the tablet Windows Click on the Windows START button and choose ALL PROGRAMS For versions other than Windows XP choose the PROGRAMS group Then select TABLET and choose the PEN TABLET P...

Page 19: ...sor over an item and let it rest there in a few moments the Tool Tip will pop up Additionally your keyboard tab and arrow keys can be used to navigate the control panel Control panel settings Use thes...

Page 20: ...zing the pen Customizing your Graphire4 pen is easy First open the Pen Tablet control panel and select the PEN tab to choose from the available options Tablet tracking Adjusting eraser feel Customizin...

Page 21: ...essure setting can make the pen overreact any small press on the pen is magnified on the screen If you experience this try a firmer TIP FEEL setting Double clicking To make double clicking easier expa...

Page 22: ...ions the pull down menus enable you to choose the function that will be performed Select the function to perform when pressing the upper or lower side switch When you bring the pen tip within 5 mm 0 2...

Page 23: ...eleased For example you can paint with pressure sensitivity until you reach the brush size that you like You can then press the button and continue painting with the same size brush until the button i...

Page 24: ...x After defining a keystroke sequence click OK Important Because the ENTER Windows and RETURN Macintosh keys can be selected as a defined keystroke they cannot be used to select OK You must use your G...

Page 25: ...ODIFIER dialog box where you can assign one or more modifier key functions After choosing the modifier function s click OK Customizing the cordless mouse Customizing your Graphire4 cordless mouse is e...

Page 26: ...he cordless mouse for left handed use simply reassign the button functions as needed You can switch between PEN MODE and MOUSE MODE by using the screen Pop up Menu See customizing the Pop up Menu for...

Page 27: ...PEN MODE to set the cursor so that its movement corresponds with the position of your Graphire4 tool on the tablet wherever you place your tool on the tablet the cursor will jump to a corresponding p...

Page 28: ...lick SET to open a dialog box where you can set the portion of screen area Mapping to multiple monitors If your computer has more than one monitor Graphire4 will map to your monitors based upon how th...

Page 29: ...rmine the tablet to screen mapping relationship When unchecked the correct scale or proportions are not maintained The selected tablet area is mapped to the selected display area Drawing a circle on t...

Page 30: ...option allows you to select a portion of the display for tablet to screen mapping Click SET to open the PORTION OF SCREEN dialog box Choose a method for defining a portion of the display Drag corners...

Page 31: ...e your adjustments Choose a method for defining a portion of the tablet Drag corners of the foreground graphic to select the tablet area that will be mapped to your selected screen area The background...

Page 32: ...l be displayed either within the pull down menu or beneath the menu Returns the tab settings to their factory default conditions By default the tablet wheel controls scrolling in most windows and appl...

Page 33: ...ons that have been added to the Pop up Menu To change the order of an item drag it to a new location Double click on an item to make edits Note PEN places your tool in PEN MODE MOUSE places your tool...

Page 34: ...testing your tablet and testing your tools 5 If you are having a compatibility conflict between Graphire4 and a new hardware or software product check if a newer Wacom tablet software driver is availa...

Page 35: ...reset the tool to its default condition using the Pen Tablet control panel 1 Check the pen Move your pen across the active area of the tablet the screen cursor should move in the corresponding directi...

Page 36: ...SB port If you are connecting to a USB hub device make sure the hub is connected to an active USB port and that the hub is active The pen works only in MOUSE MODE and does not draw with pressure sensi...

Page 37: ...okes Try decreasing the DOUBLE CLICK DISTANCE see adjusting tip feel eraser feel and double click You have to press hard with the pen when clicking or drawing Open the Pen Tablet control panel and go...

Page 38: ...and delete the COM WACOM TABLETPREFERENCES file Log out then log back in When the tablet driver loads it will create a new preferences file with the factory defaults For multiple users delete all tabl...

Page 39: ...m tools Restart Windows for your Wacom tool settings to be correctly recognized Windows XP After installing the tablet on a system with multiple users the tablet only works on the primary user desktop...

Page 40: ...IR DISK PERMISSIONS from the FIRST AID tab If this does not help contact Wacom for Technical Support See technical support options Inkwell does not work correctly with the tablet There may be a proble...

Page 41: ...aff for the area where your product was purchased See the Wacom tablet Read Me file located on the Wacom Pen Tablet Driver CD for contact information If you have an Internet connection you can downloa...

Page 42: ...ware driver when available from the Internet USA Canada Central and South America Europe Middle East and Africa Japan Asia Pacific English China Worldwide Web http www wacom com productsupport Softwar...

Page 43: ...l the tablet software your license and warranty and more Caring for your tablet and tools Uninstalling the tablet software Product specifications Product information Ordering parts and accessories Rad...

Page 44: ...e4 tools and tablet are not made to come apart Twisting the pen case can break the pen Taking apart the product will void your warranty Replacing the pen tip The pen tip nib will wear with normal use...

Page 45: ...on the ADD REMOVE button and follow the prompts to remove the tablet driver Macintosh From the FINDER choose APPLICATIONS from the GO menu and open the TABLET folder Double click on the REMOVE TABLET...

Page 46: ...D 208 8 x 150 8 mm 8 22 x 5 94 in Physical size W x D x H 278 x 263 8 x 18 0 mm 10 95 x 10 39 x 0 71 in including rubber feet Cable length 1 5 m 4 95 ft Weight 0 86 kg 1 9 lb approximately Power consu...

Page 47: ...s web site at http www wacomdirect com USA only To purchase parts and accessories in Europe call 49 0 180 500 03 75 or send an email to parts wacom europe com Or visit the Wacom web site at www wacom...

Page 48: ...n reception you may be able to correct the interference by using one or more of the following measures Rotate the television or radio antenna until the interference stops Move the equipment farther aw...

Page 49: ...ineer the Software 5 Termination This License is effective until terminated This License will terminate automatically without notice from Wacom if you fail to comply with any provisions of the License...

Page 50: ...U MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURP...

Page 51: ...have any questions about this Agreement or if you desire to contact Wacom for any reason please contact in writing In North and South America contact Wacom Technology Corporation 1311 S E Cardinal Cou...

Page 52: ...s outlined in section 2 above The customer may not decompile the software if the software contains interfaces to software which is not supplied by WACOM WACOM shall make the necessary information avai...

Page 53: ...comply with your requirements Should any provision of this agreement be declared invalid that provision shall be treated as separate from the agreement and the agreement shall remain in force without...

Page 54: ...ys The customizable control keys located on your pen tablet Fingerwheel The control wheel on the cordless mouse Mapping The relationship between your Graphire4 tool position on the tablet and the curs...

Page 55: ...at senses the amount of pressure being applied This is used to create natural looking pen brush and eraser strokes in applications that are pressure sensitive Pressure sensitive application Any applic...

Page 56: ...with pen 13 ExpressKeys using 16 Eye hand coordination exercise 13 FCC notice 48 Features input tools 7 tablet 6 Functions button 23 tablet 32 General problems troubleshooting 36 Graphire4 working wi...

Page 57: ...g area 29 for portion of screen area 30 for portion of tablet area 31 to multiple monitors 28 scale and proportions 29 storing 44 tablet wheel using 16 testing 35 tracking 27 working with 15 Technical...

Page 58: ...Toyonodai Asia Pacific Office Otone Machi Kitasaitama Gun Harmony Tower 18F 1 32 2 Hon Cho Saitama 349 1148 Nakano Ku Tokyo 164 0012 Japan Japan Internet http tablet wacom co jp Telephone General 81 3...

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