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TROUBLESHOOTING
If you encounter problems with your UltraPen or tablet, refer to the following chart. Your problem may be
described here, and you can try the solution offered.
GENERAL PROBLEMS
The computer does not have
an available serial port.
Remove an existing peripheral serial device and any associated
device drivers for that hardware, or add an additional serial port. Then
install PenPartner.
The tablet power light is not
on.
The keyboard does not work.
The PS/2 mouse does not
work.
Turn off your computer. Verify that your tablet’s power cable is
properly connected to the mouse or keyboard port; be sure your
computer is off before disconnecting or connecting your tablet. Verify
also that the mouse or keyboard is properly connected to the PS/2
pass-thru cable. Refer to
for instructions. If the
tablet’s power light still does not turn on, you may have a defective
tablet. See
.
Drivers load properly but the
tablet and pen do not function.
Exit Windows and run WTEST, then try running Windows again. Refer
to
