22
DE
GB NL FR
Failure guide
Complaint
Cause
Solution
Connections water
The safety unit hoses do not fit
The swivels of the hoses are too short
Get a different inlet set or different hoses
There is a white substance in the water
There is too much scale deposit in the tank
Disassemble and drain
There is a grey or brown substance in the water
The magnesium anode has dissolved
Contact the party that supplied
the device originally
within the warranty period
Water leakage
Connections on the device have not
been tightened sufficiently
Tighten
Sealing rings between hoses and
device are missing
Add rings
Sealing rings between hoses and
device are defective
Replace rings
Tank is leaking
Contact the supplier of the device
Connection between tank and
heating element is leaking
Contact the supplier of the device
Safety unit is not properly attached
Tighten
Safety unit is ejecting water
Mount discharge of safety unit
No water
Main valve closed
Open Main valve
Stop valves closed
Open stop valves
Stop valve safety unit closed
Open stop valve
No hot water
Plug is not connected
Connect plug
Thermostat button not at the
right position
Turn the thermostat button further
Heating element defective
Contact the supplier of the device
Scale deposits in the flow regulator
De-scale the flow regulator
Water is too hot
Thermostat set too high
Set thermostat lower
There is too little water coming from the tap
Water pressure too low
Further open main/stop valves
There is steam coming out of the hot water tap
Thermostat and safeguard defective
Contact the supplier of the device
The device makes boiling noises
Too much scale deposit in the device
Disassemble and drain
After installation, the tap makes bubbling noises
There is air in the pipes
Properly open and vent both valves
(stop valve, kitchen tap)
Electricity
The fuses are blown
Too many appliances on 1 group
Try a different group
The earth leakage circuit breaker is activated
There is a short-circuit in
the electrical wiring
Contact the supplier of the device
Short-circuit
There is a short-circuit in the element
Contact the purchase address
There is a short-circuit in the thermostat
Contact the purchase address
The indicator lamp does not light
Plug is not connected
Connect plug
Thermostat is off (blue dot)
Turn the button further
The device is already at temperature
Do nothing
No water in the device and safety
power interrupter is activated
Pull out the plug and allow the device to cool
down for 20 minutes. Fill with water. Press
the RESET button at the back. In case of
several resets, please contact the party that
supplied the device originally
Main power interrupted
Check in group box
Lamp is defective
Replace lamp
Summary of Contents for UTS10
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