Quick Start Guide Section 8:
TROUBLESHOOTING THE USB CONNECTION
P/N 180273 Rev. N April 2017
73
4.
If waiting 3 minutes and plugging the USB cable back in doesn’t work, re-boot both
computer and controller.
5.
If this doesn’t work, read the tips below:
Scenario
Cause
Corrective Action
Connect cable and get New Hardware
Found Wizard
Driver not installed
Install driver
Driver installed on another USB port
Move cable to the other port
Connection worked normally, but after
removing cable and plugging it back in
after a minute, can't reconnect.
Get "this device can work faster"
message but No ‘Local Area Connection
2’ appears.
Driver in PC has not reset
Unplug cable and wait for 5 minutes, or
reboot PC
Get "this device can work faster"
message when cable is connected.
Local Area Connection 2 says it's
connected but time is stuck at 0:00.
Local Area Connection 2 does not
disappear when cable is disconnected
Driver in PC has crashed. Can happen
when Controller Restart button is clicked
with USB cable connected.
Reboot PC. May require a hard reboot if a
blue screen appears on restart attempt.
Driver in PC is corrupt
Uninstall and reinstall the driver
No "this device can work faster" message
when cable is connected,
No Local Area Connection 2
Faulty core interface board
Replace CI board
Foam grommet shorting to CI board (WM1
only)
Put tape between grommet and CI board, or
remove grommet
Faulty USB cable
Replace USB cable
Noisy DC power supply in controller
Install two p/n 103608 ferrite clamps on the
DC output cable of the power supply
PC does not recognize all USB 1.0
devices
Install a 2.0 USB hub between PC and cable
Get "this device can work faster"
message when cable is connected, but
No Local Area Connection 2
Driver installed improperly
Uninstall and reinstall driver
Get "this device can work faster"
message when cable is connected, get
Local Area Connection 2, but it can't be
enabled
Faulty USB cable
Replace USB cable
Noise coupling in on SI, AI, DI
Properly shield all I/O cables. Ensure proper
earth ground connection to controller.
Get "this device can work faster"
message, Local Area Connection 2
appears, but when 199.199.199.2 is
entered in the browser you get "The page
cannot be displayed"
Local Area Connection 2 not set to use
fixed IP address
Enter ‘Local Area Connection 2’ properties
and enter fixed IP address of 199.199.199.1
as described in Quick Start Guide
