FoldSmart™ Installation and Maintenance Manual
Revision 1 - MAY 2023
129
SMARTDC CONTROLLER TROUBLESHOOTING
Table 11. SmartDC Controller - Troubleshooting
Table 11. SmartDC Controller - Troubleshooting
Ref.
No�
Display
Description
Possible Causes
Solutions
Condition
Alert, Error or Fault
30
ALERT 22
INTLOCK
FAILURE
Interlock/Sequential
Gate communication
lost.
Appears when the RS-485
communication connection
is lost for more than 5s
between interlocked (dual
gate) or sequenced gate
operators.
1.
Check cable connections
and wiring. Make sure
both operators are
working properly and have
the same current and up-
to-date software versions.
The alert auto clears when
communication between
the two operators is
restored.
2.
If the operator on site is
a solo gate operator and
the display code ALERT
22 appears, access the
Installer Menu. Verify
the Installer Menu items:
DG (Dual Gate) and SG
(Sequential Gate) are both
set to zero.
31
ALERT 24
EXTERNAL
RELAY FAULT
Communication lost
with Hy8Relay module.
Appears when R3-R10
is programmed to a
non-zero number in the
installer menu, but there
is no Hy8Relay module
communicating with the
board.
If no module is used, reset R3-
R10 to 0. If a module is used,
ensure that all wiring is correct
and the correct module is
being used.
32
ALERT 25
HYNET LOW
BATTERY
Coin Cell Battery in
HyNet is Low
.
Appears when a HyNet is
connected and reports that
the internal battery of the
HyNet is low.
Replace the battery in the
HyNet.
33
ALERT 28
BATTERY
DISCONNECTED
Battery Disconnected
from Board
.
Dead or disconnected
batteries detected by SDC
board. Operator may still
be functional if on AC
power but will not have
battery backup. Was Error
9 in pre-h5.57 software
versions.
Replace or reconnect batteries
to the controller.
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