- 60 -
microSD card is unable to
use
*
microSD card is damaged.
*
microSD card doesn’t insert
correctly.
*
Use the non-approved SD
card manufacturer.
*
Use the supported capacity microSD
card.
*
Insert the microSD card again.
*
The supported microSD card spec and
the approved microSD card
manufacturers, please refer to section
2.2.3.
Poor Print Quality
*
Ribbon and media is loaded
incorrectly
*
Dust or adhesive
accumulation on the print
head.
*
Print density is not set
properly.
*
Printhead element is
damaged.
*
Ribbon and media are
incompatible.
*
The printhead pressure is not
set properly.
*
Reload the supply.
*
Clean the print head.
*
Clean the platen roller.
*
Adjust the print density and print speed.
*
Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
*
Change proper ribbon or proper label
media.
*
Adjust the printhead pressure
adjustment knob.
*
The release lever does not latch the
printhead properly.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
Gray line on the blank label
*
The print head is dirty.
*
The platen roller is dirty.
*
Clean the print head.
*
Clean the platen roller.
(Please refer to chapter 9)
Irregular printing
*
The printer is in Hex Dump
mode.
*
The RS-232 setting is
incorrect.
*
Turn off and on the printer to skip the
dump mode.
*
Re-set the Rs-232 setting.
Label feeding is not stable
(skew) when printing
* The media guide does not
touch the edge of the media.
*
If the label is moving to the right side,
please move the label guide to left.
*
If the label is moving to the left side,
please move the label guide to right.
Skip labels when printing
*
Label size is not specified
properly.
*
Sensor sensitivity is not set
properly.
*
The media sensor is covered
with dust.
*
Check if label size is setup correctly.
*
Calibrate the sensor by Auto Gap or
Manual Gap options.
*
Clear the GAP/Black mark sensor by
blower.
Wrinkle Problem
*
Printhead pressure is
incorrect.
*
Ribbon installation is
incorrect.
*
Media installation is incorrect.
*
Print density is incorrect.
*
Media feeding is incorrect.
*
Please refer to the next chapter.
*
Please set the suitable density to have
good print quality.
*
Make sure the label guide touch the
edge of the media guide.
RTC time is incorrect when
reboot the printer
* The battery has run down.
* Check if there is a battery on the main
board.
The left side printout position
is incorrect
*
Wrong label size setup.
*
The parameter Shift X in LCD
menu is incorrect.
*
Set the correct label size.
*
Press
[Menu]
[Setting]
[Shift X]
to
fine tune the parameter of Shift X.
