Compliance
Quick Reference Guide
15
Wasp Barcode Technologies Limited Factory Warranty
Warranty Coverage
Wasp warrants to Customer that Wasp's products will be free from defects in materials and work-
manship for a period of one year from product shipment. Wasp Barcode Technologies (“Wasp”)
hardware products are warranted against defects in material and workmanship under normal
and proper use. The liability of Wasp under this warranty is limited to furnishing the labor and
parts necessary to remedy any defect covered by this warranty and restore the product to its nor-
mal operating condition. Repair or replacement of product during the warranty does not extend
the original warranty term. Products are sold on the basis of specifications applicable at the time
of manufacture and Wasp has no obligation to modify or update products once sold.
If Wasp determines that a product has defects in material or workmanship, Wasp shall, at its sole
option repair or replace the product without additional charge for parts and labor, or credit or
refund the defective products duly returned to Wasp. To perform repairs, Wasp may use new or
reconditioned parts, components, subassemblies or products that have been tested as meeting
applicable specifications for equivalent new material and products. Customer will allow Wasp to
scrap all parts removed from the repaired product. The warranty period shall extend from the
date of shipment from Wasp for the duration published by Wasp for the product at the time of
purchase (Warranty period). Wasp warrants repaired hardware devices against defects in work-
manship and materials on the repaired assembly for a 90 day period starting from the date of
shipment of the repaired product from Wasp or until the expiration of the original warranty pe-
riod, whichever is longer. Wasp does not guarantee, and it is not responsible for, the mainte-
nance of, damage to, or loss of configurations, data, and applications on the repaired units and
at its sole discretion can return the units in the “factory default” configuration or with any soft-
ware or firmware update available at the time of the repair (other than the firmware or software
installed during the manufacture of the product). Customer accepts responsibility to maintain a
back up copy of its software and data. Refer to:
http://www.waspbarcode.com/Corporate/warrenty_periods_claims.asp
Warranty Claims Process
Refer to
http://www.waspbarcode.com/Corporate/return_policy.asp.
Warranty Exclusions
The Wasp Factory Warranty shall not apply to:
(i)
any product which has been damaged, modified, altered, repaired or upgraded by
other than Wasp service personnel or its authorized representatives;
(ii)
any claimed defect, failure or damage which Wasp determines was caused by faulty
operations, improper use, abuse, misuse, wear and tear, negligence, improper storage
or use of parts or accessories not approved or supplied by Wasp;
(iii)
any claimed defect or damage caused by the use of product with any other instrument,
equipment or apparatus;
(iv)
any claimed defect or damage caused by the failure to provide proper maintenance,
including but not limited to cleaning the upper window in accordance with product
manual;
(v)
any defect or damage caused by natural or man-made disaster such as but not limited
to fire, water damage, floods, other natural disasters, vandalism or abusive events that
would cause internal and external component damage or destruction of the whole
unit, consumable items;
(vi)
any damage or malfunctioning caused by non-restoring action as for example firm-
ware or software upgrades, software or hardware reconfigurations etc.;
(vii) the replacement of upper window/cartridge due to scratching, stains or other degra-
dation and/or
(viii) any consumable or equivalent (e.g., cables, power supply, batteries, keypads, touch
screen, triggers etc.).
