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In pursuit of service enhancement and simplification of communication
with customers, the company WPW Center s.r.o. recommends its
customers, who purchase this product, to register their product via the
manufacturer's website: www.waspper.com. This registration will
provide inevitable data for faster processing of your complaints or
consulting relevant to purchasing of spare parts and accessories. This
registration enables the customer to avoid further procedures, as
submitting of the purchase receipt or the warranty certificate.
1.
The manufacturer - waspper s.r.o. - is liable for inherent defects of
the product purchased, if such defects become evident within the
warranty period. Application of claims for repairs under warranty
requires completion and submission of the complaint form via the
manufacturer's website: www.waspper.com. The product is covered by
a full warranty of 24 months for private customers (as defined by the
Civil Code) and 12 months for corporate customers (as defined by the
Commercial Code). The warranty period commences upon completion
and submission of the complaint report via the website in case of simple
defects and damages. The commencement of warranty in case of major
defects starts upon the product delivery to the manufacturer's address:
Waspp
er s.r.o, Radlinského 20, 05201 Spišská Nová Ves. Acceptance
of complaint will be notified to the customer using the contact details
entered in the complaint form.
2.
The warranty does not cover defects incurred due to: wrong
operation; improper handling or use contradictory to the operation
manual or instructions and recommendations from the company
Waspper s.r.o; use or storage of goods within inappropriate areas,
especially with respect to temperature, dust formation or ambient
humidity; exposure to direct sunlight; damage attributable to natural
disasters of force majeure. The warranty does not apply to mechanical
damages, any damages due of solid particles, frost or other weather
effects. The warranty does not apply to damage to the pump caused by
cavitation. Other exemptions from warranty include damages to the
engine due to lack of oil and ingress of any other but operating fluid
among internal engine components.
3.
Particular steps of claims processing will be notified to the customer
following assessment of the scope of repair by the claims engineer.
Whenever the replacement of a damaged component can be performed
