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by the customer, the latter will receive a relevant spare part only. If the
repair by a servicing centre is inevitable, the customer is obliged to mail
the damaged device to the manufacturer's address. The device must be
complete (including accessories) and packed properly to prevent its
damage during transport, it must be free of mechanical damage and
contain no operating fluids. If the goods submitted to the servicing centre
shows evident signs of damage or excessive wear, the manufacturer
reserves the right to reject such consignment without acceptance.
4.
Claims for repairs under warranty oblige the customer to provide the
receipt of purchase (invoice, cash receipt) together with the warranty
certificate and written description in support of their claim, including
photographic documentation. It is recommended to complete the
complaint form via the manufacturer's website to ensure the fastest
processing of the claim as possible, if the manufacturer acknowledges
such claim as justified, the repaired item will be sent to the customer
and the postage/freight will be covered by the manufacturer.
5.
If the claims engineer finds out the product does not comply
qualifications for repair under warranty, the claim will be considered
unjustified and the costs of product transport to the customer will be paid
by the latter.
6.
Should the repair period exceed 30 days or if the product is
irreparable, the customer will be offered a replacement item.
7.
Justification of claims will be assessed by the claims engineer at the
manufacturer. Justified claims will extend the warranty period by the
period taken by the claim processing period. Such action will be
confirmed to the customer by means of a document in writing,
dispatched together with the product or sent via e-mail. If the product
subject to claim contains any discontinued component, the
manufacturer will provide the customer with an adequate replacement
item with its parameters corresponding with the returned product or
even better.
8. The customer undertakes to read all the information found on the
packaging or in the operation manual; to do so immediately following
the product delivery, to acknowledge that preservation of the positive
characteristics of the product delivered will be subject to its proper
