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The seller shall refund the payment using the same method
of payment used by the consumer, unless the consumer has
expressly agreed to a different method of refund that does
not incur any costs for the consumer.
Goods purchased stationary in the shop are not refundable.
The customer has the right to exchange the goods within 14
days of receipt without giving any reason.
The customer shall inform the shop about the wish to
exchange the goods by filling in the form:
https://ecom.freshdesk.com/support/tickets/new.
Once the exchange form is registered, the Customer will
receive a confirmation of his/her request to the e-mail
address indicated, together with the request number. In
order to comply with the exchange deadline, it is sufficient
for the Customer to send information concerning his/her
wish to exercise his/her right to exchange before the expiry
of the exchange deadline.
Product return
Replacement of the product
General Information
Summary of Contents for WL15
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