Troubleshooting
Problem
Possible Cause
Solution
No salt in brine cabinet
Add salt
Drain line is pinched, frozen, or restricted
Straighten, thaw, or unclog the drain line
Clogged injector assembly
Remove injector cap and clean nozzle and throat with a wooden
toothpick. Replace throat if removed
No soft water after
regeneration
Salt bridge has formed due to high humidity
or the wrong kind of salt
Test with a blunt object like a broom handle. Push the handle
into the salt to dislodge the salt bridge, or use hot water around
the inside perimeter to loosen salt
The bypass valve is in the Bypass position
Place the bypass valve in the Service position
Appliance is plumbed backward
Check that appliance is plumbed correctly
Extended power outage
Reset the time of day
Not metering water
waterMizer
®
indicator should flash with water usage. If no flow,
see below
Appliance is plumbed backward
Check that appliance is plumbed correctly
No soft water
Sensor not receiving signal from magnet on
turbine
Remove sensor from Bypass housing. Test with magnet on
either flat side of sensor. If flow is indicated, check turbine. If no
flow, replace sensor
Flow indicated
when water is not
being used
The household plumbing system has a leak
Repair the leak
Electric cord is unplugged
Plug in the transformer
No electric power at outlet
Check power source. Make sure outlet is not controlled by a
switch
Defective transformer
Test with volt meter for 12 VAC at control. If less than 10 VAC or
greater than 14 VAC, replace the transformer
No read-out in
display
Defective circuit board
With 12 VAC present at controller, replace the controller
Controller not attached properly
Make sure the controller is pushed all the way onto the drive end
cap
Defective magnet disk
Replace magnet disk
Appliance stays in
regeneration
Foreign object in valve body
Remove foreign object(s) from the valve body
Restricted, frozen, or pinched drain line
Remove restriction, thaw, or straighten drain line
Excess water in
brine cabinet
Plugged injector assembly
Clean or replace injector. Replace throat if removed
Plugged injector
Replace injector screen, nozzle, and throat
Salty water
Low water pressure
Maintain minimum pressure of 20 psi (1.4 bar)
“E1” Home not found
Cycle power by unplugging the transformer and plugging it back
in. It will look for Home again. Make sure the controller is pushed
all the way onto the drive end cap
“E2” Motor error
Plug motor in and cycle power. If it is already plugged in, then
motor wiring or the motor plug is defective
“E3” Home offset
Disk did not start in proper home location. Controller will
automatically try to reset itself by finding Home and continuing
the regeneration. Make sure the controller is pushed all the way
onto the drive end cap
“E4” Home latched
Gear teeth are not engaged, gear is stripped, or something is
jammed in the valve. Cycle the power to reset
Controller error
messages
“E5” Memory Error
Replace controller
WaterBoss Softener Two-Button Owner’s Manual
5/12/2011
20
Summary of Contents for PRO180
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