User Guide
Thanks
Thank you for choosing Water-Protec. We want to offer you the best product that protects you from
water damage and we want to give you peace of mind. We invite you to read this guide carefully. It
contains useful information about the system.
The most complete solution for water damage prevention
Water-Protec products are manufactured according to the highest quality standards in the industry. This is
why Water-Protec offers the owner of a system a 5-year warranty on the stainless steel actuator and valve,
2 years on parts including the control panel, the sensors, the wired sensors, the remote control and the
adapter and 1 year on the installation performed by our Water-Protec certified network, from the original
date of purchase or installation.
If a part is proven to be defective during the warranty period, Water-Protec will provide, free of charge, the
parts necessary to restore the system to working order. A proof of purchase (sales invoice) must accompany
any warranty claim. Defects or damage caused by the use of parts other than original Water-Protec parts are
not covered by this warranty.
Please note that the warranty does not include damage caused by improper installation or improper use of
the product. In this case, labour or replacement of parts will be at the owner’s expense.
For a claim request, please first contact our technical service at the number at the bottom of the page.
They will then guide you through the process of sending the defective part with a Return Merchandise
Authorization (RMA) number, or by email at: orders@water-protec.com
Since 2014, Water-Protec has aimed to protect its clients’ living
environments from water damage, in the easiest and most
comprehensive way possible. The equipment is designed to protect
against water damage by shutting off the water supply to the home
in case of water detection. In the event that the sensors installed at
strategic locations detect the presence of water, a signal is quickly
transmitted to the control panel which activates the electronic
valve(s), thus preventing any excessive damage that could have been
caused by the water leak.
1 833 487-7997
1, avenue Liberté, Candiac (Québec) J5R 3X8 - Bureau : 1 866 724-8071
Warranty
