Answers to your questions
What is the typical lifespan of the product? When might it require replacement or updating if
hardware or software becomes obsolete over time?
Estimated at 10 years if covered by maintenance contract
–
everything is covered hardware and
software.
If the whole system needs replacement, what is an approximate cost of full replacement?
Very unlikely but each component can be purchased individually.
What kind of training and technical support will be provided at handover, and after occupancy? If
staff turnover, will there be some assurance that the knowledge can easily be transferred, and the
system continually maintained?
We have videos on YouTube for training and technical support for your staff in addition to our
Helpline for technicians.
For future cost associated with the system the costs of replacing the batteries is a task that can be
done by the maintenance staff I will provide a price for each type of batteries for the sensors and
the mother board (the life expectancy is between 18-24 months depending on the solicitation).
The insurance companies ask for a certificate of good working conditions on a yearly basis for all
units in the building when they provide a rebate or lower deductible. As far as operation costs is
concerned there will be no charge for the first 2 years since each component is guaranteed and the
valve is guaranteed for five years, we will work with your maintenance manager. To train him is
already included in our quote for WIFI to solve issues at a distance with our central.
The only cost each year is the inspection of each system by our technician with an update of
photos of each sensor location if needed in order to update the data base for your maintenance
and our central and provide a new certificate. At that time, we will provide the statistics and
reporting you might need as well. (Cost at the end of year 1 to update the photos and provide new
certificate (included with original quote), if the batteries have not been changed 75.00/unit, after
year 2 we recommend our maintenance contract at 9.95/month/unit which guarantees parts and
labor warranty as long as the service contract is paid with yearly updates of photos and batteries
replacement along with data reports from data base and certificate of good working conditions.
If the system must be removed, it is a plug and play so everything can be removed except the
valve which will be open once the system is disconnected.
