Water Right ASP-TW, Installation Instructions & Owner'S Manual

12

 7 .   Control valve does 

not regenerate 

automatically but 

does when the correct 

button(s) is depressed 

and held . For 

timeclock valves the 

buttons are 

+

or

–

 . 

For all other valves the 

button is REGEN .

 A. Bypass valve in bypass position.

 A.  Turn bypass handles to place bypass in 

service position.

 B.  Meter is not connected to meter connection on PC 

board.

 B.  Connect meter to three pin connection labeled 

METER on PC board.

 C. Restricted/stalled meter turbine.

 C.  Remove meter and check for rotation or 

foreign material.

 D. Incorrect programming.

 D. Check for programming error.

 E.  Meter wire not installed securely into three 

pin connector.

 E.  Verify meter cable wires are installed securely into 

three pin connector labeled METER.

 F. Defective meter.

 F. Replace meter.

 G. Defective PC board.

 G. Replace PC board.

8 .   Hard or untreated 

water is being 

delivered .

 A. Bypass valve is open or faulty.

 A. Fully close bypass valve or replace.

 B. Media is exhausted due to high water usage.

 B.  Check program settings or diagnostics for abnormal 

water usage.

 C. Meter not registering.

 C.  Remove meter and check for rotation or 

foreign material.

 D. Water quality fluctuation.

 D.  Test water and adjust program 

values accordingly.

 E.  No regenerant or low level of regenerant in 

regenerant tank.

 E. Add proper regenerant to tank.

 F. Control fails to draw in regenerant.

 F. Refer to Troubleshooting Guide number 12.

 G. Insufficient regenerant level in regenerant tank.

 G.  Check refill setting in programming. Check refill 

flow control for restrictions or debris and, if 

necessary, replace.

 H. Damaged seal/stack assembly/piston.

 H. Replace seal/stack assembly and/or piston.

 I.  Control valve body type and piston type 

mix matched.

 I.  Verify proper control valve body type and  

piston type match.

 J. Fouled media bed.

 J. Replace media bed.

9 .   Control valve uses 

too much regenerant .

 A. Improper refill setting.

 A. Check refill setting.

 B.  Improper program settings.

 B.  Check program setting to make sure 

they are specific to the water quality and 

application needs.

 C. Control valve regenerates frequently.

 C.  Check for leaking fixtures that may be exhausting 

capacity or system is undersized.

10 .    Residual  regenerant 

being delivered to 

service .

 A. Low water pressure.

 A.  Check incoming water pressure – water pressure 

must remain at minimum of 25 psi.

 B. Incorrect, damaged, or restricted injector.

 B.   Replace injector with correct size for 

the application.

 C.  Restricted drain line.

 C.  Check drain line for restrictions or debris 

and remove any obstructions.

11 .   Excessive water in 

regenerant tank .

 A.  Improper program settings.

 A. Check refill setting.

 B. Plugged injector.

 B. Remove injector and replace.

 C. Drive cap assembly not tightened in properly.

 C. Re-tighten the drive cap assembly.

 D. Damaged seal/stack assembly/piston.

 D. Replace seal/stack assembly and/or piston.

 E. Restricted or kinked drain line.

 E.  Check drain line for restrictions or debris and or 

unkink drain line.

 F. Plugged backwash flow controller.

 F.  Remove backwash flow controller and replace, if 

necessary.

 G. Missing refill flow controller.

 G. Install refill flow controller.

PROBLEM CAUSE 

CORRECTION 

TROUBLESHOOTING GUIDE