Water Right ASP-TW, Installation Instructions & Owner'S Manual

12

13

TROUBLESHOOTING GUIDE

12 .   Control valve fails to 

draw in regenerant .

 A. Injector is plugged.

 A.  Remove injector and replace.

 B. Faulty regenerant piston.

 B.  Replace regenerant piston.

 C. Regenerant line connection leak.

 C. Inspect regenerant line for air leak.

 D.  Drain line restriction or debris cause excess back 

pressure.

 D.  Inspect drain line and remove to 

correct restriction.

 E. Drain line too long or too high.

 E.  Shorten length and or height.

 F. Low water pressure.

 F.  Check incoming water pressure – water 

pressure must remain at minimum of 25 psi.

 13 .   Water running to 

drain .

 A. Power outage during regeneration.

 A.  Upon power being restored control will finish 

the remaining regeneration time. Reset time of 

day. If PC board has battery back up present the 

battery may be depleted. See front cover and drive 

assembly drawing for instructions.

 B. Damaged seal/stack assembly.

 B.  Replace seal/stack assembly.

 C. Piston assembly failure.

 C. Replace piston assembly.

 D. Drive cap assembly not tightened in properly.

 D.  Re-tighten the drive cap assembly.

14 .   E1, Err – 1001, 

Err – 101 = 

Control unable 

to sense motor 

movement .

 A.  Motor not inserted full to engage pinion, motor 

wires broken or disconnected.

 A.  Disconnect power, make sure motor is fully engaged, 

check for broken wires, make sure 

two pin connector on motor is connected to the two 

pin connection on the PC board labeled MOTOR. 

Press NEXT and REGEN buttons for 

3 seconds to resynchronize software with piston 

position or disconnect power supply from PC board 

for 5 seconds and then reconnect.

 B. PC board not properly snapped into drive bracket.

 B.  Properly snap PC board into drive bracket and 

then Press NEXT and REGEN buttons for 3 seconds 

to resynchronize software with piston position 

or disconnect power supply from PC board for 5 

seconds and then reconnect.

 C. Missing drive gears.

 C.  Replace missing gears.

 D. Motor does not drive/run.

 D. Replace motor.

 E. Viewing eye or encoder is blocked or damaged.

 E. clear viewing eye on board, on drive bracket, or  

     replace PC board if no debris is found.

15 .   E2, Err – 1002, 

Err – 102 = Excessive 

Motor Draw .

 A. Foreign material is lodged in control valve.

 A.  Open up control valve and pull out piston assembly 

and seal/stack assembly for inspection. Press NEXT 

and REGEN buttons for 

3 seconds to resynchronize software with piston 

position or disconnect power supply from PC board 

for 5 seconds and then reconnect.

 B. Mechanical binding.

 B.  Check piston and seal/stack assembly, check 

reduction gears, check drive bracket and main drive 

gear interface. Press NEXT and REGEN buttons for 

3 seconds to resynchronize software with piston 

position or disconnect power supply from PC board 

for 5 seconds and then reconnect.

 C. Drive cap too loose.

 C.  Completely tighten drive cap assembly.

 D. Drive cap not “clicked” into backplate.

 D.  Verify that backplate is properly “clicked” into 

place.

PROBLEM CAUSE 

CORRECTION