12
PROBLEM CAUSE
CORRECTION
1 . No display on
PC board .
A. Depleted battery.
A. See Operating Display and Maintenance section.
B. Control valve power adapter not plugged into outlet
or power cord end not connected to PC board
connection.
B. Plug power adapter into outlet or connect
power cord end to PC board connection.
C. Improper power supply.
C. Verify proper voltage is being delivered to
PC board.
D. Defective power adapter.
D. Replace power adapter.
E. Defective PC board.
E. Replace PC board.
F. No power at electric outlet.
F. Repair outlet or use working outlet.
2 . PC board does not
display correct time
of day .
A. Power adapter plugged into electric outlet controlled
by light switch.
A. Use uninterrupted outlet.
B. Tripped breaker switch and/or tripped GFI.
B. Reset breaker switch and/or GFI switch.
C. Power outage.
C. Reset time of day. If PC board has battery
back up present the battery may be depleted. See
front cover and drive assembly drawing
for instructions.
D. Defective PC board.
D. Replace PC board.
3 . Display does not
indicate that water is
flowing . Refer to user
instructions for how
the display indicates
water is flowing .
A. Bypass valve in bypass position.
A. Turn bypass handles to place bypass in
service position.
B. Meter is not connected to meter connection on PC
board.
B. Connect meter to three pin connection labeled
METER on PC board.
C. Restricted/stalled meter turbine.
C. Remove meter and check for rotation or
foreign material.
D. Meter wire not installed securely into three
pin connector.
D. Verify meter cable wires are installed securely into
three pin connector labeled METER.
E. Defective meter.
E. Replace meter.
F. Defective PC board.
F. Replace PC board.
4 . Control valve
regenerates at wrong
time of day .
A. Power outage.
A. Reset time of day. If PC board has battery
back up present the battery may be depleted. See
front cover and drive assembly drawing
for instructions.
B. Time of day not set correctly.
B. Reset to correct time of day.
C. Time of regeneration set incorrectly.
C. Reset regeneration time.
D. Control valve set at immediate regeneration.
D. Check programming setting and reset to DELAYED
(for a delayed regen time).
5 . Time of day flashes on
and off .
A. Power outage.
A. Reset time of day. If PC board has battery
back up present the battery may be depleted. See
front cover and drive assembly drawing
for instructions.
6 . Control valve does
not regenerate
automatically when
the correct button(s) is
pressed and held .
For timeclock valves
the buttons are
+
or
–
.
For all other valves the
button is REGEN .
A. Broken drive gear or drive cap assembly.
A. Replace drive gear or drive cap assembly.
B. Broken piston rod.
B. Replace piston rod.
C. Defective PC board.
C. Defective PC board.
D. Cover installed incorrectly.
D. Reinstall cover.
TROUBLESHOOTING GUIDE
