14
TROUBLESHOOTING GUIDE
12 . Control valve fails to
draw in regenerant .
A. Injector is plugged.
A. Remove injector and replace.
B. Faulty regenerant piston.
B. Replace regenerant piston.
C. Regenerant line connection leak.
C. Inspect regenerant line for air leak.
D. Drain line restriction or debris cause excess back
pressure.
D. Inspect drain line and remove to
correct restriction.
E. Drain line too long or too high.
E. Shorten length and or height.
F. Low water pressure.
F. Check incoming water pressure – water
pressure must remain at minimum of 25 psi.
13 . Water running to
drain .
A. Power outage during regeneration.
A. Upon power being restored control will finish
the remaining regeneration time. Reset time of
day. If PC board has battery back up present the
battery may be depleted. See front cover and drive
assembly drawing for instructions.
B. Damaged seal/stack assembly.
B. Replace seal/stack assembly.
C. Piston assembly failure.
C. Replace piston assembly.
D. Drive cap assembly not tightened in properly.
D. Re-tighten the drive cap assembly.
14 . E1, Err – 1001,
Err – 101 =
Control unable
to sense motor
movement .
A. Motor not inserted full to engage pinion, motor
wires broken or disconnected.
A. Disconnect power, make sure motor is fully engaged,
check for broken wires, make sure
two pin connector on motor is connected to the two
pin connection on the PC board labeled MOTOR.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software with piston
position or disconnect power supply from PC board
for 5 seconds and then reconnect.
B. PC board not properly snapped into drive bracket.
B. Properly snap PC board into drive bracket and
then Press NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston position
or disconnect power supply from PC board for 5
seconds and then reconnect.
C. Missing drive gears.
C. Replace missing gears.
D. Motor does not drive/run.
D. Replace motor.
E. Viewing eye or encoder is blocked or damaged.
E. clear viewing eye on board, on drive bracket, or
replace PC board if no debris is found.
15 . E2, Err – 1002,
Err – 102 = Excessive
Motor Draw .
A. Foreign material is lodged in control valve.
A. Open up control valve and pull out piston assembly
and seal/stack assembly for inspection. Press NEXT
and REGEN buttons for
3 seconds to resynchronize software with piston
position or disconnect power supply from PC board
for 5 seconds and then reconnect.
B. Mechanical binding.
B. Check piston and seal/stack assembly, check
reduction gears, check drive bracket and main drive
gear interface. Press NEXT and REGEN buttons for
3 seconds to resynchronize software with piston
position or disconnect power supply from PC board
for 5 seconds and then reconnect.
C. Drive cap too loose.
C. Completely tighten drive cap assembly.
D. Drive cap not “clicked” into backplate.
D. Verify that backplate is properly “clicked” into
place.
PROBLEM CAUSE
CORRECTION
