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www.watercarehome.co.uk
www.watercarehome.co.uk
WARRANTY
TERMS & CONDITIONS
This is a manufacturer’s warranty offering 24 months parts and labour
cover on manufacturing faults.
Where possible all repairs will be carried out on site.
CONDITIONS:
- The warranty covers the water softener only and not adjoining pipework.
- Service calls are taken and made Monday to Friday 8.30am – 5.00pm.
- Warranty is for domestic installations only.
- No liability can be accepted for damage caused by the water softener or
ancillary pipework.
- Work carried out that is not covered by this warranty will be charged at our
standard call out and labour rates (please contact for full details).
- Water Softener registrations must be completed and within 21 days of
purchase, see page 11.
EXCLUSIONS:
- Any fault arising from incorrect installation of the softener against the
manufacturers installation instructions.
- Misuse damage or neglect.
- Freezing of softener, water pipes or drain pipes.
- High water pressure. Max 5 bar pressure, exceeding 5 bar will void warranty.
(WaterCare recommends fitting a pressure reducing valve should pressure exceed 3 bar)
- Blocking or kinking of supply or drain hoses.
- Interruption of electricity supply.
The Labour section of this warranty may be covered by the company
from whom the softener was purchased. Please contact them in the
first instance.
EXTENDED WARRANTY
- The parts and labour warranty on your softener can be extended for a period
of up to 8 years subject to the following conditions.
- The unit is registered with us within the required time as stated in the
main warranty.
- You agree as a condition of the warranty extension to have the softener
serviced by WaterCare every 24 months (first service will be carried
out 24 months after installation).
- This warranty can be cancelled by the user at any time by giving us
written notice.
- The extended warranty is not valid should we not be able to service the
softener at the required intervals.
- The current cost of a biennial service is £165.00 including VAT (March 2021)
however we will notify you of the cost prior to attending site and carrying out
any service. The price is subject to change should there be a price increase.
- The exclusions to this warranty are the same as outlined in the main warranty.
- Should you wish to take advantage of the extended warranty scheme please
tick the appropriate box when registering the softener.
