Frequently asked questions
Q: What should I do if water leaks after installation?
A: In the event of water leakage, turn off the water supply. If the water leakage is occurring at the
thread, wrap Teflon tape on the external thread. If the water leakage is occurring at the quick
connect position, check whether the cut of PE tubing is flat. If it is not flat, re-cut the tubing. Also
make sure the tubing hits the bottom of the fitting. Contact us for solutions if the water leakage
persists.
Q: Why didn't the TDS value lower after filtration?
A: The main purpose of this Waterdrop filter is not to remove TDS. TDS stands for total dissolved
solids, and it is basically composed of inorganic salts and a small amount of organic matter. The
filter can remove harmful substances while keeping beneficial trace elements. Please choose
Waterdrop RO system if you are looking for physical removal of TDS.
Q: When should I replace the cartridge?
A: The filter's service life is related to the water quality. If the flow rate is significantly reduced or if
the water has a peculiar smell, we suggest that you replace the cartridge.
Q: What substances can the filter remove?
A: Our premium coconut carbon block filter can effectively reduce chlorine, taste and odor,
limescale, cysts and other heavy metals.
5-year quality assurance
All mechanical devices with moving parts have a normal life span and will need to be replaced
periodically. For this reason, mechanical devices such as filter housing, filter head, and faucets
have a limited replacement assurance of 5 year.
No assurance is given as to the service life of any filter cartridge, as the service life will vary based
on local water conditions and water consumption.If the product proves to be defective within 5
year from the date of purchase, please contact our customer service department. During the
assurance period, we will replace or repair any part that is deemed to be defective if the product
has not been subjected to tampering, alteration, or improper use after delivery, and has not been
repaired by the manufacturer.We do not make any promises in the event of misuse, use in
abnormal temperature conditions, conditions outside those listed in the operating parameters, or
use in commercial operations.
V010
Made in China
Manufacturer Technical Support:
Qingdao Ecopure Filter Co., Ltd.
1-888-352-3558 (U.S.) Mon-Fri 8:00AM-5:00PM (PST)
If you encounter any problem with our product, please contact us
to get support via the purchase channel.
