Frequently asked questions
Q: What should I do if water leaks after installation?
A: In the event of water leakage, turn off the water supply. If the water leakage is occurring at the
thread, wrap Teflon tape on the external thread. If the water leakage is occurring at the quick
connection position, insert the quick-connect fitting to the end and make sure the hoses hit the
bottom of the fitting. Contact us for solutions if the water leakage persists.
Step 4: Check the leaks and flush the filter
1. In the event of water leakage, turn off the water
supply. If the water leakage is occurring at position
1, wrap Teflon tape on the external thread. If the
water leakage is occurring at position 2, 3 or 4,
check whether the tubing is fully inserted into the
fittings. If not, insert it again until you reach the
mark on the tubing.
2. Flush the filter for 5 minutes before use.
To disconnect
Use your thumb and index finger to press down on the lock sleeve. Use your other hand to pull out the
hose from the fitting.
Note:
Please do not pull out the tubing directly, or else it will damage the fitting and cause leakage.
Press
Pull
Press
Hot
Cold
Filter system
Inlet
Outlet
Filter replacement
1. It’s recommended to turn off the water supply and turn
on the faucet to release the water pressure.
2. Rotate 1/4 turn to the left to remove the filter.
3. Take out the new filter and remove the protective cap.
4. Rotate 1/4 turn to the right to install the filter. Ensure
that the filter’s triangle mark is aligned with the
connection mark.
5. Turn on the cold water valve and flush for 5 minutes.
Remove the filter
Install the filter
1
3
4
2
Q: Why doesn’t the TDS value lower after filtration?
A: The main purpose of this waterdrop filter is not to remove TDS. TDS stands for total dissolved solids,
and it is basically composed of inorganic salts and a small amount of organic matter. The filter can
remove harmful substances while keeping beneficial trace elements. Please choose Waterdrop RO
system if you are looking for physical removal of TDS.
Q: When should I replace the filter?
A: The filter's service life is related to water quality. If the flow rate is significantly reduced or if the
water has a peculiar smell, we suggest that you replace the filter. The recommended service life of the
filter is as follows: 1 year for WD-RF10-UF, WD-RF10-MZ, 2 years for WD-RF15-UF, WD-RF15-MZ, 3 years
for WD-RF17-UF, WD-RF17-MZ.
Q: Why does black water come out during flushing?
A: It’s normal that black water comes out when flushing. The purpose is to remove carbon powder
remaining on the surface of filter materials. You can normally use it after flushing for 5 minutes.
1 -year quality assurance
All mechanical devices with moving parts have a normal life span and will need to be replaced periodically. For
this reason, mechanical devices such as water fittings, filter head, and faucets have a limited replacement
assurance of 1 year. No assurance is given as to the service life of any filter cartridge, as the service life will vary
based on local water conditions and water consumption.
If the product proves to be defective within 1 year from the date of purchase, please contact our customer
service department. During the assurance period, we will replace or repair any part that is deemed to be
defective if the product has not been subjected to tampering, alteration, or improper use after delivery, and
has not been repaired by the manufacturer.
We do not make any promises in the event of misuse, use in abnormal temperature conditions, conditions
outside those listed in the operating parameters, or use in commercial operations.
WARNING
Please read it carefully before installation.
The system and installation shall comply with applicable state and local regulations.
Manufacturer Technical Support
Tel:
1-888-352-3558 (U.S.)
E-mail:
service@waterdropfilter.com
Made in China V001
Qingdao Ecopure Filter Co., Ltd.
