Waters Network Systems
User’s Manual
Page 12
PSX/ES1008 Models
5.0 Troubleshooting
All Waters’ switching products are designed to provide reliability and consistently high
performance in all network environments. The installation of Waters’ 1008 switch is
a straightforward procedure (See Sections 3-4). Should problems develop during
installation or operation, this section is intended to help locate, identify and correct
these types of problems. Please follow the suggestions listed below prior to
contacting your supplier. However, if you are unsure of the procedures described in
this section or if the Waters’ 1008 switch is not performing as expected, do not
attempt to repair the unit; instead contact your supplier for assistance or contact
Waters Network Systems’ Customer Support Center at
800.328.2275
or email
carolynl@watersnet.com
.
6.1
Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to the
Installation Section of this manual. Also check to make sure that the various
components of the network are operational and compatible.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way impaired
during installation. (About 90% of network downtime can be attributed to wiring
and connector problems.)
3. Make sure that an AC power cord is properly attached to the 1008.
4. Be certain that each AC power cord is plugged into a functioning electrical outlet.
Use the PWR LEDs to verify each unit is receiving power.
5. If the problem is isolated to a network device other than the Waters’ 1008 switch, it
is recommended that the problem device be replaced with a known good device.
Verify whether or not the problem is corrected. If not, go to next step. If the
problem is corrected, the Waters’ 1008 switch and its associated cables are
functioning properly.
6. If the problem continues, contact Waters Network Systems Customer Service at
800.328.2275 or email
carolynl@watersnet.com
for assistance.
When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following:
