WaterSoft SIDEWINDR SW10, Installation & Operation Manual

29

Error Codes

This Warranty cannot be transferred – it is extended only to the 
original Purchaser or First User of the Product. By accepting and 
keeping this Product you agree to all of the warranty terms and 
limitations of liability described below.

IMPORTANT WARNING – READ CAREFULLY THE WATER SOFT 

WATER TREATMENT EQUIPMENT INSTALLATION, OPERATING 

AND MAINTENANCE INSTRUCTIONS MANUAL

to avoid serious personal injury and property HAZARDS and to 
ensure safe use and proper care of this product.

MODEL NUMBERS COVERED

Water Softeners, Media Filters, UpFlow Filters, Provectrs, UV, RO, 
Filters, Chemical Feed 

WHAT IS COVERED BY THIS WARRANTY

WATERSOFT LLC (“WATER SOFT”) warrants that at the time of 
manufacture, the water treatment equipment shall be free from 
defects in material and workmanship as follows:

Thermoplastic Mineral Tanks ...............................................10 yrs.
Softener/Filter Control Valves ................................................7 yrs.
Brine Tank Assemblies...........................................................5 yrs.
Reverse Osmosis System ......................................................5 yrs.
Other Accessories & Parts......................................................1 yr

* This warranty does not include media and/or cartridge filter 
elements. 

ADDITIONAL TERMS & CONDITIONS

What WATERSOFT Will Do If You Have a Covered Warranty 

Claim 

WATERSOFT will at its option either make repairs to correct any 
defect in material or workmanship or supply and ship either new or 
used replacement parts or products. WATERSOFT will not accept 
any claims for labor or other costs. 

Additional Exclusions and Limitations

This Warranty is non-transferable and does not cover any failure 
or problem unless it was caused solely by a defect in material or 
workmanship. In addition, this Warranty shall not apply: 

•  If the water treatment equipment is not correctly installed, 

operated, repaired and maintained as described in the 
INSTALLATION, OPERATING & MAINTENANCE INSTRUCTION 
Manual provided with the Product;

•  If the tank is not the size indicated for the supply line size of the 

installation, as described in the Manual. 

•  If the unit has not always been operated within the factory 

calibrated temperature limits, and at a water pressure not 
exceeding 150 psi.

•  To any failure or malfunction resulting from abuse (including 

freezing), improper or negligent: handling, shipping (by anyone 
other than WATER SOFT), storage, use, operation, accident; or 
alteration, lightning, flooding or other environmental conditions;

•  To any failure or malfunction resulting from failure to keep the unit   

full of potable water, free to circulate at all times; and with the 
tank free of damaging water sediment or scale deposits;

•  This Warranty does not cover labor costs, shipping charges, 

service charges, delivery expenses, property damage, 
administrative fees or any costs incurred by the purchaser in 
removing or reinstalling the water treatment equipment.

•  The Warranty does not cover any claims submitted to 

WATERSOFT more than 30 days after expiration of the applicable 
warranty time period described in this Warranty, and does not 
apply unless prompt notice of any claim is given to an authorized 
WATERSOFT distributor or to WATERSOFT and WATERSOFT 
or a designated contractor is provided access to the installation 
and to the water treatment equipment.

THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER 
EXPRESS  
WARRANTIES.  NO WATERSOFT REPRESENTATIVE OR ANY 
OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY 
OTHER THAN THOSE EXPRESSLY CONTAINED IN THIS 
WARRANTY AGREEMENT.

ADDITIONAL WARRANTY LIMITATIONS

ANY IMPLIED WARRANTIES THE PURCHASER MAY HAVE, 
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY 
AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT 
EXTEND BEYOND THE APPLICABLE TIME PERIODS SPECIFIED 
ABOVE. Some states do not allow limitations on how long an 
implied Warranty lasts, so the above limitation may not apply to you.

LIMITATIONS OF REMEDIES

THE REMEDIES CONTAINED IN THIS WARRANTY ARE 
THE PURCHASER’S EXCLUSIVE REMEDIES. IN NO 
CIRCUMSTANCES WILL WATERSOFT OR THE SELLER OF THE 
PRODUCT BE LIABLE FOR MORE THAN, AND PURCHASER-
USER’S REMEDIES SHALL NOT EXCEED, THE PRICE PAID FOR 
THE PRODUCT.  IN NO CASE SHALL WATERSOFT OR SELLER 
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONTINGENT OR 
CONSEQUENTIAL DAMAGES. Special, incidental, contingent and 
consequential damages for which WATERSOFT is not liable include, 
but are not limited to, inconvenience, loss or damage to property, 
consequential mold damage, loss of profits, loss of savings or 
revenue, loss of use of the products or any associated equipment, 
facilities, buildings or services, downtime, and the claims of third 
parties including customers. Some states do not allow the exclusion 
or the limitation of incidental or consequential damages, so the 
above limitation or exclusion may not apply to you.

WHAT TO DO IF YOU HAVE A PROBLEM COVERED BY THIS 

WARRANTY

Any Warranty coverage must be authorized by WATERSOFT. 
Contact the person from whom you purchased the Product, who 
must receive authorization from an WATERSOFT distributor or 
WATERSOFT. If you do not receive a prompt response, call 
WATERSOFT directly at 800-462-3790. Notice of a Warranty claim 
relating to replacement parts or products should be submitted by the 
authorized distributor to WATER SOFT at the following address:

WaterSoft, 710 Orange Street, Ashland, OH 44805

If your Product is new and not used and you wish to return it, 
contact your WATERSOFT distributor.