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WB-UPS-1100/1500/2000 Owner’s Manual
WARRANTY
5-Year Limited Product Warranty
This WattBox product has a 5-Year Limited Product Warranty and a 5-Year Network Connectivity Warranty. The 5-Year Limited Product Warranty
includes parts and labor repairs on all components found to be defective in material or workmanship under normal conditions of use. This warranty
shall not apply to products which have been abused, modified, or disassembled. Products to be repaired under this warranty must be returned to the
specified shipping location or a designated service center with prior notification and an assigned return authorization number (RA).
2-Year Limited Battery Warranty
The replaceable batteries in the WattBox UPS have a 2-year limited warranty against defects in material or workmanship under normal conditions of
use. This warranty shall not apply to products which have been abused, modified, or disassembled.
5-Year Replacement Policy
Valid only in the United States and Canada. If your WattBox surge protector becomes damaged while protecting your connected equipment, you may
request an equivalent replacement to the latest technology of that product category. Keep a copy of the original invoice to verify the date of purchase
by the original buyer.
Warning Notice
WARRANTY LIMITATION FOR INTERNET PURCHASERS:
WattBox products purchased outside of the SnapAV or AisleEight internet website do not carry a valid Connected Equipment Protection Policy unless
purchased from an authorized dealer.
CAUTION:
Audio/Video, computer and/or telephone system installations can be very complex systems, which consist of many interconnected
components. Due to the nature of electricity and surges, a single protector may not be able to completely protect complex installations. In those
cases, a systemic approach using multiple protectors must be employed. Systemic protection requires professional design. AC power, satellite
cables, CATV cables, or telephone/network lines entering the system that do not pass through this surge protector will render the connected
equipment protection policy null and void. For additional information on how to protect your system, please contact WattBox before connecting your
equipment to the surge protector.
WattBox Surge Protector Connected Equipment Protection Policy
Valid only in the United States and Canada. It is the policy of WattBox that it will, in its sole discretion, replace, pay to replace at fair market value, or
pay to repair, up to the dollar amount specified, equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to
a properly installed WattBox surge protector. WattBox must determine that the surge protector shows signs of surge damage or is operating outside
of design specifications, relative to its surge protection capability, and under all of the circumstances failed to protect your connected equipment.
THIS POLICY IS SUBJECT TO THE CONDITIONS BELOW:
1. PROOF OF PURCHASE REQUIRED:
WattBox’s connected equipment policy extends to the original purchaser of the WattBox product only and is non-transferable.
Original purchase receipts must accompany any product return or claim for connected equipment damage.
2. PROPER INSTALLATION:
WattBox AC protectors must be directly plugged into a properly grounded 3-wire AC outlet. Extension cords, non-grounded two prong adapters,
or other non-WattBox surge products must not be used. Building wiring and other connections to protected equipment must conform to applicable
codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (e.g., AC power lines, telephone lines, signal/data lines,
coaxial cable, etc.) leading into the protected equipment must first pass through a single WattBox protector designed for the particular application.
The protector and the equipment to be protected must be indoors in a dry location, and in the same building. WattBox installation instructions and
diagrams must be followed.
3. NOTIFICATION:
You must notify WattBox within fourteen days of any event precipitating a request for product replacement or payment for connected equipment
damage. A return authorization (RA) number must first be obtained from the WattBox Customer Service Department returning the protector to
WattBox. At this time, you must notify WattBox if you believe you have a claim for damaged connected equipment.
Once you obtain an RA number, please mark the number on the bottom of the unit and pack it in a shipping carton/box with enough packing material
to protect it during transit. The RA number must also be clearly marked on the outside of the carton. Ship the unit to WattBox. Please note that you
are responsible for any and all charges related to shipping the unit to WattBox.
