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WB-UPS-1100/1500/2000 Owner’s Manual

pg.17

If connected equipment damage was indicated on your RA request, WattBox requests the make and model of all connected equipment, a connection 

diagram of your system, as well as other requests based on the extent of the request for product placement or payment for connected equipment 

damage. All requests by WattBox are to be completed and returned within 30 days. Be sure to note its configuration before disconnecting your 

equipment. 

4. DETERMINATION OF FAILURE:

WattBox evaluates the protector for surge damage. The protector must show signs of surge damage or must be performing outside of design 

specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be grounds for 

an automatic denial of your request for payment. WattBox, after evaluating all information provided, shall, in its sole discretion, determine whether or 

not your request is eligible for payment. 

If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications, WattBox will return the 

unit to you explaining the test results and notifying you of the rejection of your claim. WattBox reserves the right to inspect the damaged connected 

equipment, parts, or circuit boards. WattBox also reserves the right to inspect the customer’s facility. Damaged equipment deemed uneconomical to 

repair must remain available for inspection by WattBox until the claim is finalized.

5. REQUEST PAYMENTS:

Once WattBox has determined that you are entitled to compensation, WattBox will, at its election, pay you the present fair market value of the 

damaged equipment, or pay for the cost of the repair, or send you replacement equipment, or pay the equivalence of replacement equipment.

6. OTHER INSURANCE/WARRANTIES:

This coverage is secondary to any existing manufacturer’s warranty, implied or expressed, or any insurance and/or service contract that may cover 

the loss.

7. EXCLUSIONS:

THE WattBox SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO: Service charges, installation costs, reinstallation costs; setup 

cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss 

of programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft, flood, wind, accident, abuse or misuse; 

and products subject to manufacturer’s recall or similar event.

8. DISPUTE RESOLUTION:

Any controversy or claim arising out of or relating to WattBox’s Surge Protector Equipment Policy, or the alleged breach thereof, shall be settled 

by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitration at any AAA 

location in the United States upon the payment of the applicable filing fee. The arbitration will be conducted before a single arbitrator, and will be 

limited solely to the dispute or controversy between you and WattBox. The arbitration shall be held in any mutually agreed upon location in person, 

by telephone, or online. 

Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a 

court of competent jurisdiction. The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, 

or attorney’s fees. The parties will share the costs of arbitration (including the arbitrator’s fees, if any) in the proportion that the final award bears to 

the amount of the initial claim.

9. GENERAL

If you have any questions regarding the product warranty or the connected equipment protection policy, please contact the WattBox Customer 

Service Department. This warranty supersedes all previous warranties. This is the only warranty provided with the protector and any other implied or 

expressed warranties are nonexistent. This warranty may not be modified except in writing, signed by an officer of the SnapAV Corporation.

Copyright ©2020, Wirepath Home Systems, LLC. All rights reserved. Control4 and Snap AV and their respective logos are registered trademarks 

or trademarks of Wirepath Home Systems, LLC, dba “Control4” and/or dba “SnapAV” in the United States and/or other countries. 4Store, 4Sight, 

Control4 My Home, Snap AV, Araknis, Autonomic, BakPak, Binary, Dragonfly, Episode, Luma, Mockupancy, Nearus, NEEO, OvrC, Pakedge, Sense, 

Strong, SunbriteTV, Triad, Visualant, WattBox, and Wirepath are also registered trademarks or trademarks of Wirepath Home Systems, LLC. Other 

names and brands may be claimed as the property of their respective owners. All specifications subject to change without notice.

Summary of Contents for WB-UPS-1100-8

Page 1: ...ackup for powering critical equipment during power outages and fluctuations Batteries can be serviced without turning the UPS off Programmable Outlets Noncritical equipment can be connected to program...

Page 2: ...the unit when over amperage conditions occur 2 EPO Emergency Power Off Two pin terminal for turning the UPS on pins connected and off pins separated Leave the jumper in place if not required 3 USB Po...

Page 3: ...3 WB UPS 1100 8 REAR PANEL RS232 EPO INTELLIGENT SLOT INPUT USB CIRCUIT BREAKER 13A 120Vac PROGRAMMABLE OUTLETS P1 1 2 3 4 5 6 7 8 9 WB UPS 1500 8 REAR PANEL 16A 120Vac 1 2 3 4 5 6 7 8 9 WB UPS 2000 8...

Page 4: ...he UPS in the rack with the rear of the unit resting on the back brackets POWERING THE UPS The power outlet for the UPS should be on a dedicated circuit for the best performance The chart lists the po...

Page 5: ...immediately shut off power to all outlets By default a metal jumper is placed between the contacts of the EPO connector Remove the jumper and wire a normally closed switch to the connector to use an i...

Page 6: ...l buttons ON MUTE SELECT OFF ENTER Button Function Instructions ON MUTE Power On Press and hold the ON MUTE button for two seconds until the UPS beeps and ON is displayed on the LCD display The critic...

Page 7: ...ndicates the connected load level equipment connected to outlets in 25 increments Indicates connected device overload Indicates a short circuit in the connected load Operating Status Indicates that th...

Page 8: ...w long the programmable outlets remain on Default DIS Disable the programmable outlet function Using this setting all UPS outlets will remain on battery mode until the battery is depleted 03 Programma...

Page 9: ...igh loss point The UPS uses the internal auto voltage regulator to step the input power down to the specified output range Boost Mode AC Normal Boost mode is used when the input voltage is lower than...

Page 10: ...t back in 3 If issue persists contact WattBox Technical Support 28 Battery voltage too low 1 Ensure batteries are securely connected 2 Remove UPS power cord then plug it back in 3 If issue persists co...

Page 11: ...load connected to UPS outlets Check the LCD panel for UPS status Have an electrician check the power connection and quality of power The UPS is emitting an audible alarm UPS operating mode issue See...

Page 12: ...ipped with internal batteries and only the service person can replace the batteries BATTERY ACCESS Step 1 Step 2 Step 3 Remove the front panel cover Disconnect the battery wires Remove the four batter...

Page 13: ...the new battery packs in the tray as shown above Place the cover back on the battery tray and reassemble the UPS WB UPS 1500 4 WB UPS 2000 8 FOUR BATTERY TRAY CONNECTION Step 1 Step 2 Step 3 Replace...

Page 14: ...CY AC Mode 95 96 Buck Boost Mode 93 94 Battery Mode 88 90 BATTERY Type Number 12 V 9AH x 2 12 V 9AH x 4 Terminal Type F2 F2 Typical Recharge Time 4 hours recover to 90 capacity Charging Current Max 1...

Page 15: ...nnections including terminal torque shall be provided Replacement of Batteries Located in a Service Access Area A Servicing of batteries should be performed or supervised by personnel knowledgeable ab...

Page 16: ...nnected Equipment Protection Policy Valid only in the United States and Canada It is the policy of WattBox that it will in its sole discretion replace pay to replace at fair market value or pay to rep...

Page 17: ...ut of reprogramming or loss of programming and or data shipping charges or fees service calls loss or damage occasioned by fire theft flood wind accident abuse or misuse and products subject to manufa...

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